Dear Juliet,<br>We appreciate what a difficult time it has been for you and your family and we would like to thank you for taking the time to write a review for our home. We are sorry to hear that your experience with Florence Court Care Home did not meet your expectations. We took the very difficult decision based entirely on the best interests of our residents to advise we felt we were no longer a suitable placement for your Dad and suggested another local home which would better suit Dad’s personal needs. If you would like to share additional feedback directly with us please feel free to email us on, FlorenceCourt@barchester.com. Kind Regards, General Manager, Florence Court Care Home.