Hi Edward, thank you for your feedback, and following a productive meeting today with the Home Manager we are pleased that your concerns have been discussed, explained, and resolved. Your dad's rights and best interests are always at the forefront of our minds and we will continue to try to find the correct balance and do our best to lock his razor in his safe whilst accommodating his own personal wishes and habits. Dad smokes in a designated area in the home and is taken and supported by the staff whenever he wishes however recurring chest infections in recent months have curtailed his requests to do this. Now that you are aware of our open door policy please come to us at any time if you have any further concerns going forward and we will do our utmost to help. Best wishes.