Thank you very much for your review. It is disappointing to hear your thoughts on communication. We do always endeavour listen to the families and friends of our residents and respond as quickly as possible to any queries. Our laundry runs 7 days a week and we ensure that residents have fresh towels, face flannels, and clothing every day, which does mean that items are not always in the resident's bedroom due to the need to launder on a daily basis. Toiletries are generally provided by families, however, we can provide a toiletry bag at a reasonable cost if it's easier for loved ones. It's good to hear your positive view of our nursing practices at The Laurels and that you are being kept well informed.