I am extremely sorry to hear that your experience in dealing with Parkview during this difficult time fell so short of your expectations and we do understand that this would have been extremely frustrating and upsetting for you. Parkview have recently put several key staff changes in place with new home management, which we believe will help ensure a more effective and compassionate level of communication to all. I would welcome to discuss this further with you at a convenient time in order to fully understand the issues you have highlighted.