I sincerely apologise that your husband's admission into the home wasn’t the best experience, however, we hope we can learn lessons to prevent that from happening in the future. Hopefully, you can see the improvements we have made with regards to communication and I intend for this to continue. Also, the open home now should give some reassurance, we are glad families are coming back into the home. If I can be of any further help, please do not hesitate to contact me.