Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that the staff are friendly and caring towards your Mother and visitors,  and the home is clean and tidy. Providing a caring, clean, happy home is what we pride ourselves on most. We are sorry that you found the communication with you was not at the expected high standard and we have investigated the points you have raised to us. Thank you for bringing this matter to our attention, as concerns of this nature help us to improve our service. If you wish to discuss the matter further please contact the Home Manager directly who will do her utmost to work with you to remedy any concerns.