Thank you for taking the time to leave a review. We were so saddened to read your thoughts and would urge you to come and speak to us about how you feel. As you know the past couple of years have been particularly difficult for the care industry and this has had an unavoidable impact on the recruitment of permanent team members across the sector. We have ensured that our staffing levels are maintained to meet the complex needs of our residents, however, at times, we have needed to enlist the support of trusted agency team members to ensure this. I would like to reassure you that we are working hard to recruit new permanent members and I’m happy to confirm there are a number of new members due to join us shortly, once all of our careful checks have been completed. Our team remains committed to continuously ensuring quality care is provided to our treasured residents and they continue to do all they can to ensure our residents remain happy, engaged and fully supported.