Thank you for your recent review of Bradbury House.  We have read all your comments and taken these on board.  This is not the level of care we would strive to deliver.  We always endeavour to support and care for our residents and families at all stages of care in particular at the end of their life.  <br>I am sorry on this occasion you feel we haven’t met your expectations, and therefore we have raised your concerns under our complaints policy and will be in touch in due course to discuss this further with you.<br>Kind Regards