Many thanks for your kind review. We are so pleased that you feel our home is well organised in terms of residents' appointments and hospital trips, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! We have had conversations before regarding telephone conversations with your mum, and have discussed various options on how to make these work better. We are happy to talk further to you about this.