Thank you for taking the time to bring your experience to our attention. As a company, we would like to assure you we take all feedback seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible. We pride ourselves in providing communication with all loved ones although we can understand at times it may be difficult to locate an appropriate person to communicate with. The senior staff are always happy to support loved ones with any concerns you may have, alternatively you are welcome to come to the office and speak with the management team. Our door is always open.