We would like to thank you for taking the time to bring your experience to our attention. Please be assured that we take all feedback extremely seriously, and believe learning from feedback enables us to continually develop our team and care home.<br>We would like to reassure you that we have procedures in place to ensure any absences within our team are successfully covered, even at short notice. Our team are committed to our core value - to put each individual at the heart of the care we provide, and were happy to have the opportunity to play their part in making your mother’s birthday special during her time here.<br>Sadly, we were not made aware of your concerns during your mother’s stay with us. We do always welcome and encourage the opportunity to discuss any concerns in person to enable us to identify possible issues and improve where necessary. If you would like to discuss your review in more detail, I welcome you to contact me on 01908 679505 or larysa.koss@excelcareholdings.com.