We are really sorry to hear about your experience. Sowerby House always puts the best interest of residents first. As you are aware your mum had a vulnerable area when she was admitted into the home and was being supported by the District Nurses to manage the wound, which then subsequently deteriorated. Unfortunately, there are times when a person's needs change and they can no longer be cared for in a particular setting, despite the best efforts of everyone involved, as in your mum's situation. Once again, we are sorry that you feel the experience did not meet your expectations.