I would like to apologise that this is the experience that you have had with the care home as this is not what we would hope for as we always strive to do our best. We have worked very closely with the Care Inspectorate to quickly resolve identified areas for improvement. These have now all been met and the care inspectorate are happy with the steps put in place. We constantly strive to improve our service and outcomes for residents and where there have been lessons learned, these have been shared with the team.