Thank you for taking the time to review our service.  Be assured that both the use of a low bed and crash mats, along with the repositioning regime for your relative, is in response to the completion of a thorough and individualised care plan in which the potential risk to him has been evaluated by a completely qualified individual.  The outcome of the risk assessment will always determine the least restrictive method of caring for our residents which reduces the likelihood of any harm coming to them whilst at the same time minimising the potential outcome of the identified risk.  We currently have a strong, long-serving team of permanent staff who are allocated daily by management to ensure that continuity and skill range is effectively delegated throughout the home.  I would welcome the opportunity to speak to you in person about your concerns so that any further misunderstanding can be avoided.