Thank you for your review, we value all feedback as this helps us to improve our service where required. We greatly appreciate your wonderful, positive comments on our home and staff team, thank you. We are so sorry the window in your Mother’s room has caused concern and understand that she did not want to move rooms despite being offered to do so. We have arranged for our regional surveyor to visit the home on 4 July 2022 to review all the windows in the home.