Thank you very much for your review.  All your comments have been taken on board. Our garden is currently in the planning stage to enable access to all. Flowers are planted and hanging baskets are completed by our residents, should they wish to participate in this activity.  Our internal environment is constantly being updated and redecorated.  If you would like to see your mum’s room redecorated in her choice of colour scheme, we would be more than happy to facilitate this. Perhaps the photographs sent to yourself and your wife do not do our communal areas justice, as they are all very bright, cheerful and airy.  I appreciate it must have been very distressing during the pandemic, as only one essential caregiver was permitted into the home. We had to follow government guidance to maintain everyone’s safety and it worked. Earlier this year more visitors were permitted into the home to residents room's or the visiting room and now you're all able to enjoy time away from the home.