Thank you for taking the time to leave a review. We were so saddened to read your thoughts and would urge you to come and speak to us about how you feel. We have ensured that our staffing levels are maintained to meet the complex needs of our residents and are pleased to have welcomed some new permanent team members recently. All new team members complete thorough training and we are now embedding best practices with them. Please be assured we remain committed to ensuring quality care is provided to our treasured residents at all times and we, as a team, continue to do all we can to ensure our residents remain happy, engaged, and fully supported.