Thank you for taking the time to review Birchwood Grange Care Home in Harrow and for your lovely comments. I am so pleased that you feel satisfied your dad's care needs are being well met. The team work extremely hard to deliver the person-centred care that you describe. With regards to the refreshing of the rooms and furniture that needs replacing, I am pleased to inform you that a rolling improvement plan is in place for redecoration and furniture. I do apologise that your dad's bed broke; I have spoken to our maintenance team and can confirm that this has now been resolved. Best wishes.