Hi Joyce,<br>Thank you for taking the time to write a review, we are sorry to read that we did not meet your expectation at Moors Manor. Sadly, we are aware there was a delay in receiving the correct information for your mother's medication, following all guidance provided to us by medical teams is a priority for us and this did face a delay in being resolved for your mother. Thank you for the feedback on our food and access to fresh water,  this feedback is important to us and we are sorry this was your lasting impression of our food and drink offering at Moors Manor. <br>Communication within the team, the residents and relatives are hugely important to me, and if you would like to discuss your review more please do contact me at moorsmanor@barchester.com. We do hope your mum has settled into her new home closer to you, she is missed by the staff here at Moors Manor and we wish you all the best in the future. Kind Regards