Thank you so much for taking the time to feedback on the care you receive at Hazel End and I am so pleased to hear that you are happy with the service you receive overall.<br>With regards to the menu, as we have discussed, we will be having a food forum next week to discuss the menu going forward and how to further develop the dining experience which I know you are so keen to be a part of. We have recently hired new catering staff and I am excited with their ideas and hope you will be too.<br>In response to the call bell, I can only apologise and it is a very strange situation as even the engineers cannot find the fault with the setting in your room and this has had to be taken back to the manufacturers for further investigation. I do hope the doorbell we have given you as a temporary solution is working well?<br>As always please do continue to let me know of any concerns and we will address them and again thank you for your feedback.