Good evening, thank you for taking the time to write a review for us. I am sorry to hear about the missing items. If you would be so kind to email me a list of items that are missing, I will look into this right away. We will ensure that we do everything we can to locate these items. Once again, thank you for taking the time to give us this feedback! It will help us to grow and improve the service we are providing. I am glad that you find the staff friendly and that you feel the home is good overall! I look forward to hearing from you soon.