Thank you for your review, I would like to highlight that your previous complaints have all been unsubstantiated via Social Services but also Safeguarding etc. <br>As a home our priority is the well-being of our service users, therefore we have not and will not force anyone to see any family members they decline to. We apologise you did not get to see your father after travelling but he has the right to refuse.<br>We apologise we served notice to terminate your father's placement due to extreme care needs, and we apologise we declined your request for admission of your mother a few months after your father's placement began with us.<br>You are related (or there about) to 2 staff members (we trust this is why you gave the staff 2 stars instead of 1).<br>Our Service users' quality assurance and visitor quality assurance are available to anyone who wishes to see a true reflection of our home, its smell and our food etc not to mention the numerous reviews here. Thank you.