Thank you for your review and may we offer our sincere condolences at this sad time.  I am sorry that you felt you did not have a good experience with the Home Manager of the home. At HC-One, our purpose as The Kind Care Company, is to ensure that we work in partnership with all Resident's loved ones and aim to ensure that communication and discussion are held frequently so a holistic approach is achieved to ensure our residents can live their best lives. We would be happy to review the circumstances you have mentioned within your review and will reach out to you in the coming week.