Thank you for your review. We are sorry to hear about your experience at Perry Locks Care Home. We would like to reassure you that we have completed a group supervision with our staff team to remind them of the importance of promoting the dignity of people we care for and the importance of providing kind care. Furthermore, we have completed a lesson learned session with the team to ensure an incident of this nature does not happen again. Please feel free to contact me if you would like to discuss further your concerns further.