Thank you for your review. We are disappointed to hear that you have had issues with the laundry and possessions. As you may be aware, we have introduced a new ‘button’ labelling system which should ensure that clothing is easily identifiable. I know that we have discussed this recently and the team are working their way in ensuring this is completed. Thank you for confirming that the staff are doing a good job and we will ensure that this is passed onto to them.