We really appreciate such a candid review of the quality of care being given at Woodlands Nursing and Care Home. We thank you for pointing out some of the distinguishing characteristics that make our staff and service unique, specifically their attention to detail and genuine interest in each individual resident. It is the little details that make our staff special, such as how we go the extra mile to provide person-centered, individualized care. Woodlands Nursing and Care Home aims to provide an atmosphere which is always friendly, loving, and joyful - implemented by highly skilled and experienced staff who share a strong passion for delivering care that values and respects the uniqueness of each person. Thank you for your kind words and we shall pass them on to the home and its staff.