I am deeply sorry you feel this way to write negative feedback. We take all feedback very seriously. Our aim is to provide the best possible care to those we support and it is something we take very seriously. We strive to provide an outstanding quality of care and improve our service user's experience wherever possible.<br>I can only apologise for your experience and strive to move forward. Once again, we are very sorry that you feel the experience did not meet your expectations. We wish you all the very best.