Hi,<br> <br>We’re extremely sorry and upset to hear of your experience with our home. We want to assure you we have taken your feedback seriously and have investigated the matters you raise. <br> <br>Unfortunately, at the time your father was staying with us we experienced a covid 19 breakout. Our infection control protocols, in accordance with Government guidance necessitated the prioritisation of safety and this entailed isolating family members in their own rooms. We do not wish to use covid as an excuse for not meeting our own operating standards. However, the challenges faced required many human decisions to be made at speed; some of which, upon reflection may have been done differently. <br> <br>We can’t express how devastating it was to disrupt our usual routines, but at the heart of it all, the safety of our family members remained the top priority.<br> <br>If you have any further feedback about how we can improve our home, please do get in touch directly by email.<br>  <br>Best Wishes, The Gibraltar Team.