Thank you for taking the time to leave a review regarding your recent experience in Pondsmead. I am very sorry to learn of your experience and can understand how upsetting this has been for you.<br>I want to assure you that we take these concerns very seriously and this is not the resident or family experience we strive for. <br>An investigation into this matter was undertaken and I would like to reassure you that the general health and welfare of your Mum was monitored and recorded and timely referrals were made to appropriate health and social care professionals as necessary during the short time your mum was with us and that there is a competent and capable nurse in charge of the home at all times who has the medical knowledge, skill and experience necessary to care for your mum and the residents for which our home is registered.<br>I understand your confidence in our service has been eroded but do hope this provides you with some reassurance. <br>For your experience, I sincerely apologise.