Thank you Anna for taking the time to leave us such a lovely review. It is of the utmost importance to us as a nursing team that our residents are treated as individuals and that the care and support provided is tailored to their needs.  Understanding one's frustrations due to an accident was valuable learning for the staff team and I am proud they adapted and took this in their stride.  We feel honoured to have been part of your mother's successful recovery and send you all our best wishes. I will pass on your kind words to the staff team.