Thank you taking time to review our services; we are always happy to answer any questions in person; email or over the phone. Management monitor the call bell system on the daily walk around and have observed staff to answer the bell within less than 1 minute. We would like to reassure you that there are different audible levels of alarm sounds; Emergency Alarm; Pressure Sensor Alarm; Assistance Alarm and General Alarm all with a unique sound which alerts staff to prioritise to those at risk; we have found this to be effective in reducing falls. Thank you for the compliment of the grounds it looks amazing; regarding the internal works; there is a program of refurbishment; unfortunately during Covid we struggled like most people to get supplies from merchants; but are pleased to say this is no longer a concern and improvements are underway by the maintenance team and external contractors.