Thank you for taking the time to bring your experience to my attention. I am sorry to hear your comments, which I would have been happy to address at the time, had you brought them to my or my colleague's attention. I do take any concerns very seriously and will discuss these with the staff team. Once again I am sorry you felt the experience at the home did not meet your expectations.<br>If you would like to discuss any of the concerns raised please don't hesitate to contact me at Bramhall Manor so we can discuss further.<br>Kind Regards