Thank you for the lovely compliment and for taking the time to review us on carehome.co.uk.  I’d like to reassure you that we are fully staffed on the ground floor and allocate the staff according to the occupancy and needs of the residents. With regard to accessing the home, I’m afraid that due to security purposes, we are unable to share the front door code with visitors. It can take longer to open the door outside of normal office hours as the staff are busy caring for the residents on the suites. We do have a call bell on the door for visitors to ring and then wait for assistance, and I’m pleased to confirm that we have now recruited a receptionist, which will help to improve this service. With regards to staff handovers, I can confirm that we have a system in place where our team members communicate with each other before they start or finish their shifts to ensure they are fully up to speed on every resident. We do really appreciate your feedback and if you would like to discuss this further, I’d be more than happy to speak with you directly.