It is very heartening to hear how, as a concerned family member, you are feeling heard, attended to, and competently communicated with. We know how important this is to you and any family member whose loved one is in our care. Your warm praise speaks to the exemplary level of care our staff and management provide. Our staff make every effort to establish a connection with each resident and his or her family. The importance of keeping a close communication between the residents, their families, and the management team cannot be overstated. We believe this is crucial for creating a comfortable environment for the residents and their families. We love having your mum here and thank you for choosing our family here at Everdale Grange.