We would like to thank Debbie for her review of her father's experience in August 2021, we apologise wholeheartedly.<br>This experience coincided with a CQC inspection which was massively disappointing for the organisation and caring staff team who worked and continue to work here. As a provider, we brought in 3 consultants within days of the inspection and removed the responsible management without hesitation.<br>Since then the Management team and the caring staff have installed systems and process that means such problems should not repeat in the future, this is reflected in our CQC inspection of the 19th January 2022 where we were rated as a GOOD home by them, and we are building a high-quality staff team now and for the future so Bridge House will never be known for such practices in the future.<br>Should you wish to contact us so you can see the improvements for yourselves I would happily facilitate this in person, finally we are so pleased the new placement worked out for her father.