Thank you for your review and we are sorry to read that Ouse View did not meet your expectations. Ouse View is a residential home and we also specialise in dementia care, there are occasions when we do need to review our residents' care plan’s to ensure we can support their needs, sadly during this review we did advise you our home would no longer be able to support the needs of your mum and we suggested an alternative Barchester home who would be able to offer this.  Please accept our apologies if you feel this was us evicting mum while she was in hospital and leaving her with nowhere to go, please be assured this was not the case, the welfare of our residents is our priority and ensuring your mum received the support required on discharge from hospital was at the front of our mind. We are sorry to read your lasting impression of your mum’s short stay with us not being of the high standard we provide, we really do value all feedback we receive.