Brook Care Home

17 Brook Close, Rochford SS4 1HN

Group: Mrs V Rattan

Person in charge: Mandy Lee (Manager)

Local Authority / Social Services: Southend on Sea Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alcohol Dependence (past or present) • Alzheimer's • Bipolar/Manic Depression • Schizophrenia

Admission Information: Ages 55+.

Single Rooms: 10

Shared Rooms: 5

Rooms with ensuite WC: 12

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Directions:

Brook Care Home is situated in a quiet cul de sac easily accessible by public transport. The number 7,8 & 9 service go to Rayleigh and Southend, the nearest bus stop being outside the Anne Boleyn Public House; which is opposite Southend Airport.

Visiting:

The home operates an open door policy.

Parking:

The home has a large car park to the front of the premises.

Latest Care Quality Commission* Report on Brook Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.8 (maximum of 10) for Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Brook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Brook Care Home is calculated as follows: ( (20 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 35 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.25 Points relating to the number of positive Reviews for Brook Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 1 Reviews ÷ 4 Target = 0.250

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.8 Brook Care Home has a Review Score of 7.8 (7.764) from 3 Reviews


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brook Care Home?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brook Care Home

  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

My brother in law was placed at the Brook Care Home after suffering a severe mental breakdown at his home. He had lived alone for most of his life, so my wife and I were naturally concerned about how he would react in a home with other people.
Our fears soon became unfounded however, due to the care and understanding of the staff.
His health gradually improved and he soon felt comfortable living at Brook Care Home.

How likely would you be to recommend Brook Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

I visit on a regular basis and have always had a warm welcome from the staff.
After visiting several homes this one is far superior, not only caring for residents but treating them with respect.
Always on hand when needed.
The food is excellent with variety and presented well.
Completely happy with all aspects of the home.

How likely would you be to recommend Brook Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Mandy Lee, Manager at Brook Care Home responded to this review on 15 May 2017:

Thank you for taking the time to review the home, much appreciated - best wishes, Mandy.

Our Mum was cared for here for two years before sadly passing away. All the staff are genuinely caring and treat their residents with respect and compassion. Thank you so much for your care and support.

How likely would you be to recommend Brook Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mandy Lee, Manager at Brook Care Home responded to this review on 08 Feb 2017:

Thank you Fiona, we really appreciate your time and feedback at such a difficult time.

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Bed Vacancies

2 Bed Vacancies

posted 16 Apr 2018

Single Room with ensuite Double Room with ensuite

Awards / Recognitions

There are currently no awards/recognitions posted yet for Brook Care Home

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Brook Care Home