Brook Care Home

17 Brook Close, Rochford SS4 1HN
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9.0 12 Reviews
  • Brook Care Home, Rochford
Brook Care Home is a small family run concern located near Southend Airport. It is set in a quiet cul de sac backing onto farmland, and the brook from which it got its name.

They aim is to provide residents with a safe, relaxed and homely environment; in which their care, wellbeing and comfort are of prime importance.

When people reach a time in their lives that they need to seek support and care from others, to enable them to cope with the day to day tasks of daily living, they need a home where individuality is emphasised, with staff who have time to give attention to small detail in a family-orientated environment.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1301 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

These prices are only a guideline, please contact Brook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ali Knight (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1986
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (10)
  • Couples/Companion Rooms (5)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • The home operates an open door policy.

Parking

  • The home has a large car park to the front of the premises.

Brook Care Home Reviews (12)

9.0

Brook Care Home has a Review Score of 9.0 (9.030) out of 10, based on 8 reviews in the last 2 years. Over all time Brook Care Home has 12 reviews.

Overall Experience

  • 5
  • 6
  • 0
  • 0
  • 1

Date Published

12
4
8
8
4

Review from Hannah V (Granddaughter of Resident) published on 3 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident for over 2 yrs now, and in that time I have seen massive improvements not only in the management team and staff, but in the general upkeep and welfare of all the residents and the care home itself, loads of interaction and activities to help them keep occupied, all
residents seem very happy, and Ali and the team keep us informed of any information that we need to know regarding my Nan and the home, massive thank you

Reply from Ali Knight, Manager at Brook Care Home

Thank you for such kind words, we are all working as a team to bring the best for all our residents. I'm so glad you like all the home improvements we have carried out making Brook homely and welcoming. I will pass on your lovely comments to the team.Thank you.

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Review from Caroline T (Daughter of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been cared for here since last august and i have seen massive improvement it has been redecorated and modernized throughout and a activity lady comes 3 times a week and does great things to keep all the residents entertained and active and the food is very good which makes my mum very happy
i cannot say enough about the staff they are all lovely my mum is very happy and well cared for which gives me great peace of mind

Reply from Vijay Rattan, Owner at Brook Care Home

Thank you so much for your kind word, we are so pleased you like all the improvements we have carried out recently, Glad Mum is enjoying the food and activities.

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Review from DAVID W (Brother of Resident) published on 28 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother moved to Brook care home assisted living early in 2024,he seems very content and has adjusted
well.At first the family thought it seemed a little run down,as did the staff and residents.Now there has been
a change in management and staff,My brother has changed also,and is very happy,hes
now more talkative
and even joins in the activities,i cannot speak highly enough of the manager and her team,thewhole atmospher has changed ,everyone is so respectful and caring and my brother is very happy there,he now
looks forward to our visits and tells us of all hes been doing.I just want to say again a big thank you to all the staff,THANK YOU.

Reply from Ali Knight, Manager at Brook Care Home

Thank you so much for such kind words, the team strive to make living at Brook the best it can be, We are please that you and your family are happy, and your brother is happy at Brook. I will pass on your words to the team. Thank you again.

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Review from Gillian S (Friend of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at the home for over 8 years. She is always cared for not only with her personal hygiene , medical needs , but with kindness and respect. The staff are friendly making visitors feel welcome and also offering refreshments if wanted. If a member of staff enters her room
she always greets them with a smile which says a lot. Over the last few months the home has got even better with the introduction of activity's for those able to join in. To conclude the home has a happy welcoming homely atmosphere which reflects on the moods of the residents .

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Review from Gary V (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly two years, when she first moved in, which was our only choice, I found that it was in need of urgent repairs and a lot of TLC, the facilities were not great and her room was cold but the staff were friendly and seemed to be caring. The home was failing on a lot
of issues and under inspection but I did feel my mother was safe and being looked after properly for the first time in a long time, as we were unable to give her the proper care she needed were her own issues. Since the new manager and her team have taken control, the home has massively improved and is undergoing a lot of improvements, repairs, welfare etc., they constantly keep me updated and informed of all changes. The team are fantastic, very caring of my mum's needs, she seems very happy, as are we. The home is now going from strength to strength and I can see a great future for Brook Care Home. Thank you to the manager and her care team.

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Review from Claire O (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a really caring environment. It has also seen a massive improvement in care and decor in recent months with the new manager. My sister and I couldn't have wished for a better place for Mum in her final years. Two members of staff, in particular, and all the care staff were exceptional

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Review from Kim E (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited with Christmas gifts for Mother-in-law with hubby. Found her in good spirits although she had got back into bed which is normal for her. She is looked after how she responds best to. Staff are extremely friendly and seem supportive of her needs. After her being in a different care home a year
or so ago, this is, by far, a nicer environment.

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Review from N D (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident until urgent safeguarding was taken and he was moved out. No stimulation/activities happen. Residents don't get to go out. All paperwork is not being filled in properly. Social workers are raising issues for other residents and their safety and well-being. The manager walked
out when we raised concerns. The owner should be overseeing what is going on in the home and should be responsible for refurbishing this place. Communication was minimal. Medication was not given if residents refused, we were never told. Behaviour charts not filled in properly which is needed to help prove funding. DoLs were not in place if my father escaped. The place needs a total inspection and refurbishment. One bath/shower/ toilet downstairs for all residents. The other toilet is locked. Cleanliness is poor. The Garden has loose patio slabs, grass has tree roots coming out. 2018 reviews nothing changed. Visit other care homes. You do have a choice where to put your loved one.

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Review from Jill T (Sister of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for several years. At first I was slightly disappointed as I thought the care home was very tired looking and basic. I now realise that it is fit for needs and things have improved a lot. The staff are wonderful, so kind and caring, and the cooked lunches are excellent.
My only concern is there is not much in the way of entertainment or stimulation. My brother is happy and very well looked after.

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Review from Geoffrey B (Brother-in-law of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother in law was placed at the Brook Care Home after suffering a severe mental breakdown at his home. He had lived alone for most of his life, so my wife and I were naturally concerned about how he would react in a home with other people.
Our fears soon became unfounded however, due to the care
and understanding of the staff.
His health gradually improved and he soon felt comfortable living at Brook Care Home.

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Review from Gillian S (Friend of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a regular basis and have always had a warm welcome from the staff.
After visiting several homes this one is far superior, not only caring for residents but treating them with respect.
Always on hand when needed.
The food is excellent with variety and presented well.
Completely happy with
all aspects of the home.

Reply from Mandy Lee, Manager at Brook Care Home

Thank you for taking the time to review the home, much appreciated - best wishes, Mandy.

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Review from Fiona J (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was cared for here for two years before sadly passing away. All the staff are genuinely caring and treat their residents with respect and compassion. Thank you so much for your care and support.

Reply from Mandy Lee, Manager at Brook Care Home

Thank you Fiona, we really appreciate your time and feedback at such a difficult time.

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Current Review Score: 9.0 (9.030)

Overview of Review Score

The Review Score of 9.0 (9.030) out of 10 for Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.330 for Brook Care Home is calculated as follows: ( (62 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 91 Ratings = 4.33

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Brook Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Brook Care Home

What types of Care is Brook Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Brook Care Home have?

There are 10 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Brook Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook Care Home to the centre of Rochford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Brook Care Home to verify any information. View our terms and conditions. Brook Care Home has an Enhanced Service - more info.