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Care Help: free guidance and support for your family

Finding the right care home can feel overwhelming, especially when decisions need to be made quickly. Our Care Help Team helps you narrow down options and move forward with confidence.

  • Shortlists built from every registered care home in the UK
  • Call us at any stage, from first questions to urgent decisions
  • Free and impartial guidance from experts
Care Help Team
Trustpilot

"Helping families find the right care home isn't just our job - it's our passion.

We're here to make a difficult decision feel more manageable, providing trusted guidance, support, and reassurance throughout your search."
Paulina, Care Help TeamPaulinaCare Help Team Manager

How can we help you

1

We listen

We take the time to understand your loved one's needs, preferences and circumstances.

2

We find the right options

Our care experts carefully search for homes that feel right, not just those look right on paper.

3

We guide you forward

Receive a personalised shortlist of suitable care homes, with support every step of the way.

Why families trust carehome.co.uk

Our goal is simple: to help families find the right care home with confidence. Every older-person care home in the UK is listed on carehome.co.uk, with verified reviews, up-to-date information and clear details to help you compare your options.

Why our service is free

We don't take commission for placing people into care homes. Some homes pay for additional visibility and services on our website; but this never influences the guidance our Care Help Team provides or the support we give to families.

Questions we help families answer

The home I'm considering has a CQC "Requires Improvement" rating - should I still consider it?

"A 'Requires Improvement' CQC rating isn't necessarily a dealbreaker. We'd recommend speaking with the home manager about what the inspection found and what they've done to address it - their response will tell you a lot."
Janene, Care Help Team SeniorJaneneCare Help Team Senior

What is the difference between residential and nursing care?

"Residential care homes help with everyday tasks such as washing, dressing, eating and taking medication. Nursing homes offer the same support but also having qualified nurses on-site 24/7 to provide medical care for people with more complex health needs."
Ellie, Care Help TeamEllieCare Help Team

My loved one is refusing to move into a care home, what do I do?

"If a parent or relative refuses a care home, its important to understand their concerns and involve them in discussions about their future care. Explore all available options, including home care, live-in care and residential care.If they have mental capacity, they have the legal right to refuse a move, but professional advice can help you make informed decisions together."
Janay, Care Help TeamJanayCare Help Team

Speak to our Care Help Team today. No obligation, no pressure, no cost

Opening hours Monday - Friday 8am - 7pm, Saturday 10am - 4pm