Extra Care Housing

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I have been impressed from my first impression. Meeting all the staff, I've been welcomed and met with a smile, friendliness, respect, courtesy and an incredible willingness to accommodate me and answer my queries and requests. Allowing for settling in emotional reactions, I've seen most of the residents happy and well looked after. There do seem to be a few snagging repair problems unattended to.
I'm not sure I could even afford to live in such a prestigious abode but I am more than happy to visit and use the facilities. Thank you.

How likely would you be to recommend Hampshire Lakes? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has been in Benjamin Court homes with care since 9th November 2014. The care he has had from the manager and all staff has been exemplary. He is loved by all and if there is anything he needs he gets. He is at the moment very unwell but nothing is too much trouble for them. Apart from my dad, the staff are very caring to the family. When I say, staff, I mean the manager to carers, cleaners and cooks. I can thoroughly recommend this establishment to anyone. Well done Benjamin Court thank you.

How likely would you be to recommend Benjamin Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Benjamin Court responded to this review on 21 Mar 2017:

Thank you for your lovely comments about the care provided to your dad by the whole team at Benjamin Court and thank you for taking the time to send in this review.

I will confirm that my Father could not have been treated better, he was treated with dignity, respect and love. The Management and Carers of this establishment could not have done more for his care and needs. My thanks and total respect for all concerned.
And I will also say that as a Family we were all treaded with the same standards in the two and half years he was there.

I would recommend Benjamin Court to anybody needing such care.

How likely would you be to recommend Benjamin Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Benjamin Court responded to this review on 17 Mar 2017:

Thank you for the kind words about the care and support your father received while he was at Benjamin Court.

Mum arrived here is January after 12 weeks of respite. She was in a dreadful state.
We feared her dementia had taken her away from us. Within 2 weeks, we had her back. this was due to the amazing staff and facilities here. Everyone from cleaner to management shows such kindness and patience, mum is blossoming. The activities are well suited and appropriate. Mum is so busy the whole family can now relax and spend quality time with her.
A huge thank you.

How likely would you be to recommend The Lawns? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Lawns responded to this review on 20 Mar 2017:

Thank you for your kind thoughts about your Mum's care at The Lawns.

My daughter, who has a learning disability, recently moved into the new complex at Bowthorpe in Norwich. At the age of 28, this is the first time she has lived alone. All the staff at the Meadows have made this transition so much easier due to their kindness and dedication. It is a wonderful place and I have the peace of mind knowing that my daughter is safe and most of all, happy. A big thank you to all the staff!

How likely would you be to recommend The Meadows? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Meadows responded to this review on 16 Mar 2017:

Thank you for your kind words about the support your daughter has received at The Meadows.

My mother has lived at Lloyd Court for almost three years.
This is a truly wonderful place and should be used as an example of excellent care.
The staff, without exception, are kind, caring and hard working.
The food is excellent and there is a "homely" atmosphere.
As my mother reaches "end of life" she is being treated with kindness and dignity at all times. I am every grateful for their help.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 14 Mar 2017:

Thank you for your extremely kind words about the care and support your mother receives at Lloyd Court.

Very helpful, very understanding and always on hand to help you in any way. A big help to my wife.

How likely would you be to recommend Willington Care Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Harry Inglis, RM at Willington Care Village responded to this review on 10 Mar 2017:

Thank you Vincent for your kind feedback.

The staff have made me feel very welcome in my new environment. Thank you to all the staff.

How likely would you be to recommend The Meadows? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Meadows responded to this review on 10 Mar 2017:

Thank you for your kind words about the care you're receiving at Mayflower Court.

My mother has lived in this home for 9 and a half years and this is truly her home. She always says these have been the happiest days of her life. A testament to the people that look after her. I visit several times a week so see staff on a regular basis, all of them, without exception are friendly, caring, compassionate and kind.

Given the constraints put on budgets etc there is no time for them to waste so efficiency is also something they all do very well. I suspect a lot of the staff are there longer than they are paid for and this is something they want to do. Teamwork and dignity seem to be the order of the day.

At the end of last year, my mother was ill and not expected to survive, the manager and her assistance manager were fantastic. They immediately put "end of life care" into place.
Fortunately, with lots of wonderful care and kindness, mum pulled through and has just celebrated her 90th birthday with family, residents and staff at Lloyd Court. A great time enjoyed by all.
Lloyd Court, highly recommended!! Ps. Best of all the home doesn't smell.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 09 Mar 2017:

Hi, thank you for your lovely comments about the care team and the support you and your mother have received at Lloyd Court.

I have lived here for the past year and can honestly say I am settled and I am very happy.
I am pleased to call this my home.
The care I get is second to none in every section and by everyone.

How likely would you be to recommend William Wood House? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

We were drawn to Avonpark because of the lovely grounds and building. My mother stayed at Avonpark for two years. First year in a flat and then the final year in Fountain Place which is their nursing home. We were very happy with her care for the duration of her stay. Many of the staff were truly wonderful and my mum would smile when they entered the room. She passed away there peacefully in January and we could not have wished for a better last few days.

How likely would you be to recommend Avonpark Village? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Food is competent, would be good to have fish occasionally. I suggest it may be that fish is too expensive, I'm thinking of dried haddock steamed with plenty of butter.
I have been here for 3 years plus and have never attempted to run away.
Please note insufficient main staff have to rush to get to who is next on their list.

How likely would you be to recommend William Wood House? Likely

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Satisfactory

My mother has been a resident in this care home for almost 3 years. She is very happy and treated with great dignity and respect. I can visit at any time which is not only convenient for me but also confirms that the care is always consistently good. I like the fact that the carers are familiar to my mother as many have been working there for many years. The quality of the food is excellent and has contributed to mums continued good health. The family are included in any decisions and welcomed to activities which are numerous and varied.

How likely would you be to recommend The Limes? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good well cared for and very helpful in regards to cleaning and food very good.

How likely would you be to recommend William Wood House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Gemma Boyle, Admin at William Wood House responded to this review on 08 Mar 2017:

Dear Irene
Thank you for your review regarding the team at William Wood House. I will be sure to pass on your comments to the manager and the team.
Kind regards
Gemma

The home is extremely well run by the manager and assistant manager. The caring staff go about their work efficiently and the senior staff are well organised.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Oakes Court responded to this review on 01 Mar 2017:

Thank you for your kind thoughts about the team at Oakes Court

My relative is being looked after so well. I can leave her after visiting and have peace of mind that she is in the best hands possible. The past month, my relative has been ill but the staff are so kind and helpful and have been kind and supportive to me also.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Oakes Court responded to this review on 01 Mar 2017:

Thank you for your kind words about the care and support your relative and you have received from the team at Oakes Court.

The home is fantastic, my mum and dad are so happy there. They are kind enough to give my mum and dad space which if fantastic. The home is clean, the staff are as caring as they can be. When we need assistance they are there 100%.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Oakes Court responded to this review on 01 Mar 2017:

Thank you for your kind words about the care and support your parents receive at Oakes Court.

Quite Happy.

How likely would you be to recommend Signature South Lodge? Neither Unlikely or Likely

Care / Support: Poor

Staff: Good

Facilities: Good

Cleanliness: Satisfactory

Food & Drink: Poor

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Poor

Treated with Dignity: Satisfactory

Very satisfied. Little disappointed kettle and coffee, tea and sugar jars and disappeared and not returned, so am without these for use by visitors. If taken, I feel I should have been told.

How likely would you be to recommend Signature South Lodge? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Once it was clear that Mum and Dad needed more care than they could receive in their own home, we looked for somewhere safe and convenient for them. This turned out to be St Augustines Place, a purpose-built facility with self-contained internal flats which were ideal for their needs. They spent two happy years before sadly passing away in December 2016, two weeks apart.

The building has a friendly feeling with a large communal lounge and dining room. The internal flats are a reasonable size and located all on one level which was key to senior people with poor mobility. The staff all work very hard to maintain a respectful yet personal approach to the care they provide. A special mention must go to the team leader whose level of care as well as friendliness we found exceptional.

I have no hesitation in recommending St Augustine's Place if you are looking for self-contained housing with care and we will always be grateful for the time both Mum and Dad enjoyed there together.

How likely would you be to recommend St Augustine's Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at St Augustine's Place responded to this review on 14 Feb 2017:

Thank you for your kind words about St Augustine's Place and please accept our condolences for your loss.

My husband came to Nowton Court Village after spending 5 weeks in a hospital. I did not feel he was moving forward so I booked him into Nowton Court Village. I also stayed and because I had no worries about shopping, cooking etc; I could help him improve. This is an ideal place to recuperate and have extra service i.e. washing done, rooms cleaned and choice of food. The views are beautiful as the building stands within Nowton Park and there is wildlife to watch from every window. I would recommend Nowton Court Village for anyone requiring a peaceful place to recover and regain strength.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The home is pleasant and has a warm feeling to it as you enter as a visitor.
The parking facility at the home is wholly inadequate and residents often have to park on the roads outside the premises, which is difficult when many are disabled, elderly and vulnerable.
There are four entrances to the home for residents but depending upon the situation of an apartment and where a resident has to park, the walk from the roadside into their apartment can be considerable (200m plus) for an 80year old is a significant distance.
Recently access through the scooter users entrance has been unilaterally prohibited by the manager.
The home has 64 apartments and less than 5 scooters users so this entrance is rarely used. It provides an excellent access route (20m- similar to walking up one's driveway) to some apartments. I have to say I find this decision without any proper explanation - particularly in the poorest, season of the year in terms of weather - to be quite stunning.

How likely would you be to recommend Adlington House? Neither Unlikely or Likely

Care / Support: Satisfactory

Staff: Satisfactory

Management: Poor

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

Everything is done to an excellent standard. Management and staff very caring and friendly. I can't think of one bad thing, I'm very grateful my mum is in a fantastic place.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Dell Rose Court responded to this review on 01 Feb 2017:

Thank you for your very kind words about the care and support we provide to your Mum at Dell Rose Court.

I find when visiting Schonfeld Square that the staff are exceptionally friendly and caring. It must be very difficult to provide care for a large number of very frail and old people many of whom have dementia. The manager sets a very high standard of care at all times and staff are well trained with good qualifications. Staff are encouraged to treat the residents as you would like you own granny to be treated making it a very homey environment.
Tea and coffee is always there for visitors which makes visiting more pleasant and relaxing. The daily programs at schonfeld square is really great, it brings residents together and the atmosphere is always uplifting. I cannot recommend Beis Pinchos Care Home highly enough.

How likely would you be to recommend Fradel Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Beautiful place, lovely carers. We know Mum is being looked after.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 23 Jan 2017:

Thank you for your kind words about Dell Rose Court and the care team who look after your Mother there.