Extra Care Housing

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This is my second stay at Nowton. The first, 2 years ago, was when I needed care with a broken ankle. More recently, for respite after a hospital stay following a chemotherapy reaction. The surroundings here are beautiful and they get all the basics right (food, comfort, cleanliness and safety).
What sets them apart is the staff. Teamwork is of the highest order. Everyone is well briefed and also takes a personal interest. The manager liaises with other professionals such as GP and healthcare professionals etc. The staff are all friendly, caring and diligent. I would definitely recommend it.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would just like to place on record what wonderful care my friend received from all the staff at Lloyd Court in the later stages of her life. Sadly she died on 23rd March.

Furthermore, I would like to add that she lived there for just over 7 years prior to her death and throughout that time neither she or I ever had a problem with staff or management at Lloyd Court.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 19 Apr 2017:

Thank you for your kind words about the care your friend received at Lloyd Court and please accept our condolences for your loss.

My background as an 'Assessor to Investors in People', means I have been into many parts of the health service and various health quality standards.
This home is either the best or second best I have ever visited. My mother is very lucky to have gained a place here. The home offers independence with care.
My mother treats it like a first class hotel. However, the staff are very disciplined and kind. They do make her do things for herself but they do support her when she requires help.
The atmosphere and ambience of the home is excellent. You feel the bonhomie whenever you visit.
The standards are set by a dedicated, caring management team.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 Apr 2017:

Thank you for your kind words about the care and support your mother receives at Lloyd Court.

I visited my aunt all the way from Atlanta, Georgia, USA. I was genuinely impressed with the security of the building. Everywhere we visited the elevator, the library and foyer were all clean and in order. The staff seemed genuinely interested in the resident and was pleased to know that she had a family.
I just wish I was not so far away, as I am having difficulty keeping in touch with the managers and workers. I am a little disappointed that I did not receive the promised items via email as promised. Apart from that, I am happy that my aunt lives in a clean and safe environment with people who seem to care for her.

How likely would you be to recommend Lincoln Gardens? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I've been here for nearly three years and love it. The food is really lovely and there is a good choice. I get on really well with the staff and the other tenants.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Dad has been at Lloyd Court for nearly three years now and the care he has received is second to none. We have no worries now about going away on holiday and leaving him, knowing that he is safe and well looked after both emotionally and physically. Dad looks forward to his lunches and the company of other residents and staff who are really fond of him. The family cannot fault the love and care from all.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Town End Close is a little gem of a care home. Spotlessly clean, smartly furnished and of manageable size. The staff are extremely caring and thoughtful. The food is varied and appetising. Visitors are offered a cup of tea instantly. In future years, it would be lovely if a conservatory could be built off the lounge into the rear garden. The large loud TV isn't always welcome to all residents.

How likely would you be to recommend Town End Close? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good flat size, carers very good, plenty of facilities Monday - Friday. Good gardens.

My very poor for facilities relates to the heating, it has been looked but the room for concern is the lounge, if cold it does not go above 20.5 degrees. Looking for about 22degrees in the lounge. Management does not seem to realise heating comes from the floor.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Very Poor

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 04 Apr 2017:

Thank you for your feedback PA, we are really happy to hear that you like the plentiful activities, gardens and carers at Grays Fair Court Housing with Extra Care. However, we are sorry to hear that you are dissatisfied with the heating in your flat. Our care team will be in contact with you directly to discuss your concerns.

My Grandma sadly passed away on the 27th January, having achieved her 100th birthday on 1st January.
She spent seven happy years at Town End Close from 2010.
The staff are excellent and were very caring and friendly towards Grandma and me.
It has been so nice to know that Grandma was well cared for and respected, she had a nice large room, and made some good friends while she was there.
She had opportunities to go on all the trips they had and was taken down to the park quite often in her wheelchair, which she loved to do.

How likely would you be to recommend Town End Close? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived at Lloyd Court for 11 years and this is my home where I feel totally safe and cared for by all the carers. It is a quality place to love, having the knowledge that carers are there as and when I need support. It is a very well run scheme and nothing is too much trouble. I enjoy all activities and entertainment. We have a lot of fund and engagement. I live my life how I want to live and my needs are attended to with dignity at all times.
Wonderful staff team.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 27 Mar 2017:

Thank you for your extremely kind comments about all the care and support you're receiving at Lloyd Court.

This is a very nice place to live in. I feel very safe and am always warm (except when the heater breaks down). I do not have any help, but the staff are always nice and easy to talk to.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 28 Mar 2017:

Thank you for your positive comments about Grays Fair Court Housing with Extra Care Norwich, which are always appreciated by our staff.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

Our mother moved in on January 2017 after being recommended by 2 other people's parents we know and it is all they said it was. Since then we have recommended another mother and all 4 are friends and very happy. Our mother described it like having "servants" who do everything for you, that the carers go "over and above" to please and are all lovely and she is fussy! She has really settled after 55 years in her previous home.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Gemma Boyle, Admin at Steeple View responded to this review on 24 Mar 2017:

Hi. Thank you very much for your review for the team at Steeple View! We are pleased to hear that your Mother has settled in well and enjoys socialising with her friends. We will pass your kind comments on to the team. Many thanks, Gemma.

My brother has been looked after very well and has had help from staff in things he cannot do for himself.
He is happy and loves being in care at Lloyd Court.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 24 Mar 2017:

Thank you for your kind words about the care your brother is receiving at Lloyd Court.

I have been impressed from my first impression. Meeting all the staff, I've been welcomed and met with a smile, friendliness, respect, courtesy and an incredible willingness to accommodate me and answer my queries and requests. Allowing for settling in emotional reactions, I've seen most of the residents happy and well looked after. There do seem to be a few snagging repair problems unattended to.
I'm not sure I could even afford to live in such a prestigious abode but I am more than happy to visit and use the facilities. Thank you.

How likely would you be to recommend Hampshire Lakes? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad has been in Benjamin Court homes with care since 9th November 2014. The care he has had from the manager and all staff has been exemplary. He is loved by all and if there is anything he needs he gets. He is at the moment very unwell but nothing is too much trouble for them. Apart from my dad, the staff are very caring to the family. When I say, staff, I mean the manager to carers, cleaners and cooks. I can thoroughly recommend this establishment to anyone. Well done Benjamin Court thank you.

How likely would you be to recommend Benjamin Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Benjamin Court responded to this review on 21 Mar 2017:

Thank you for your lovely comments about the care provided to your dad by the whole team at Benjamin Court and thank you for taking the time to send in this review.

Fulwood Court seems to be the only service in this district to supply a one or two bedroom flat in a complex where all levels of care are available as required. The building is well maintained. The care is well organised. On the whole, the carers do a good job, though the level of understanding of the needs of the elderly is variable. This often correlates with the age of the carer. I have found all members of staff friendly and helpful. A good programme of activities is available but residents choose whether or not to participate. To have such a programme of care, tailor-made to the needs of the individual, comes at a cost. It is not cheap.

How likely would you be to recommend Fulwood Court? Likely

Care / Support: Good

Staff: Satisfactory

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Satisfactory

I will confirm that my Father could not have been treated better, he was treated with dignity, respect and love. The Management and Carers of this establishment could not have done more for his care and needs. My thanks and total respect for all concerned.
And I will also say that as a Family we were all treaded with the same standards in the two and half years he was there.

I would recommend Benjamin Court to anybody needing such care.

How likely would you be to recommend Benjamin Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Benjamin Court responded to this review on 17 Mar 2017:

Thank you for the kind words about the care and support your father received while he was at Benjamin Court.

Mum arrived here is January after 12 weeks of respite. She was in a dreadful state.
We feared her dementia had taken her away from us. Within 2 weeks, we had her back. this was due to the amazing staff and facilities here. Everyone from cleaner to management shows such kindness and patience, mum is blossoming. The activities are well suited and appropriate. Mum is so busy the whole family can now relax and spend quality time with her.
A huge thank you.

How likely would you be to recommend The Lawns? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Lawns responded to this review on 20 Mar 2017:

Thank you for your kind thoughts about your Mum's care at The Lawns.

My daughter, who has a learning disability, recently moved into the new complex at Bowthorpe in Norwich. At the age of 28, this is the first time she has lived alone. All the staff at the Meadows have made this transition so much easier due to their kindness and dedication. It is a wonderful place and I have the peace of mind knowing that my daughter is safe and most of all, happy. A big thank you to all the staff!

How likely would you be to recommend The Meadows? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Meadows responded to this review on 16 Mar 2017:

Thank you for your kind words about the support your daughter has received at The Meadows.

My mother has lived at Lloyd Court for almost three years.
This is a truly wonderful place and should be used as an example of excellent care.
The staff, without exception, are kind, caring and hard working.
The food is excellent and there is a "homely" atmosphere.
As my mother reaches "end of life" she is being treated with kindness and dignity at all times. I am every grateful for their help.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 14 Mar 2017:

Thank you for your extremely kind words about the care and support your mother receives at Lloyd Court.

I stayed at the home to support my wife who was dying. I now use Croft Court to have my lunch daily.

How likely would you be to recommend Croft Court? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I am here with my wife who has dementia and since July 2014 and we are both extremely happy and satisfied with the decision to come to live here. It was the best joint decision we have ever made! We have to bed ground floor flat, with a delightful garden, which we both enjoy. The staff are always pleasant and helpful and nothing is ever too much trouble.

How likely would you be to recommend Margery Girling House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very helpful, very understanding and always on hand to help you in any way. A big help to my wife.

How likely would you be to recommend Willington Care Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Harry Inglis, RM at Willington Care Village responded to this review on 10 Mar 2017:

Thank you Vincent for your kind feedback.

The staff have made me feel very welcome in my new environment. Thank you to all the staff.

How likely would you be to recommend The Meadows? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Meadows responded to this review on 10 Mar 2017:

Thank you for your kind words about the care you're receiving at Mayflower Court.

My mother has lived in this home for 9 and a half years and this is truly her home. She always says these have been the happiest days of her life. A testament to the people that look after her. I visit several times a week so see staff on a regular basis, all of them, without exception are friendly, caring, compassionate and kind.

Given the constraints put on budgets etc there is no time for them to waste so efficiency is also something they all do very well. I suspect a lot of the staff are there longer than they are paid for and this is something they want to do. Teamwork and dignity seem to be the order of the day.

At the end of last year, my mother was ill and not expected to survive, the manager and her assistance manager were fantastic. They immediately put "end of life care" into place.
Fortunately, with lots of wonderful care and kindness, mum pulled through and has just celebrated her 90th birthday with family, residents and staff at Lloyd Court. A great time enjoyed by all.
Lloyd Court, highly recommended!! Ps. Best of all the home doesn't smell.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 09 Mar 2017:

Hi, thank you for your lovely comments about the care team and the support you and your mother have received at Lloyd Court.