Extra Care Housing

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As a volunteer at Lloyd Court who comes every Friday to do activities with the residents that live there, I feel that the care, support and general needs are amazingly met by each and every member of staff. The carers are always polite, chatty and just have a caring side to them. The residents are always telling me about how good the care is and about their meal times.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 22 May 2017:

Thank you for your comments about Lloyd Court - and also for the time you spend volunteering.

As a volunteer who takes part in activities with the residents, I feel that the feedback from the residents and the way they personally talk about their care is incredible.
Every member of staff takes their time to talk to me and is always polite.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 May 2017:

Hi, thank you for your kind words about Lloyd Court.

My mother has been resident here for 3 and a half years. The care she is given is excellent and has changed to suit her changing needs. The accommodation is safe, clean and very caring - also lovely grounds and environment.
The staff and management all very helpful and accommodating to any requests.
We are so grateful that she was offered a place here.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 May 2017:

Thank you for your lovely comments about the care and support your mother has received at Lloyd Court.

I moved in in March. I have my independence and I can just press my button and I have someone to check I'm OK. The food is excellent. Everywhere is clean. I can talk to the management at any time if I need too. Care staff are excellent, you can have a laugh. There is lots you can do if you wish to. Everyone gets on with each other.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 12 May 2017:

Thank you for your lovely comments about Lloyd Court and the care team. It's good to hear that you have settled in well.

My mum moved into Grays Fair last summer - she settled in very quickly due to the fantastic support of the staff.
Management, care staff and domestic staff alike are always friendly and supportive. They all treat mum with respect, kindness and importantly - inject a sense of fun, which mum enjoys.
Mum is very happy here and has accepted Grays Fair is now her home.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 12 May 2017:

Thank you, Hilary, for your positive comments about Grays Fair Court Housing with Extra Care, Norwich, which are always appreciated by our staff. We are very pleased that your mum has settled into Grays Fair Court so well - it is our absolute pleasure to have her with us and to share her company. Many thanks for taking the time to send in your comments, we value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I am treated really well. I like going out in my electric wheelchair. My flat is large and has a great en-suite shower room. The staff are kind.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 12 May 2017:

Thank you, Ron, for your positive comments about Grays Fair Court Housing with Extra Care, Norwich, which are always appreciated by our staff. It is our pleasure to have you with us at Grays Fair Court and we are delighted that you are happy here. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I feel I am extremely lucky to living in such a super place. I have nothing but praise for everyone connected in running a lovely home for the likes of me.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 May 2017:

Thank you for your kind words about the care and support you are receiving at Lloyd Court.

Dad has been at Lloyd Court almost 3 years. He is happy here.
His food is good, not much cause to complain here!
His care team are so caring. His needs are seen to as soon as possible in every way.
The Team Leaders and staff organise fundraising events on special occasions, e.g. Easter, Christmas, Summer Fayres. Most family and friends are willing to help as they are grateful for the care of their loved ones.
It can't be easy doing this job, but the staff are certainly dedicated to their role.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 02 May 2017:

Thank you for your kind words about the care and support your father is receiving at Lloyd court.

Nowton Court Village is a fabulous care home where the surroundings are beautiful the facilities are appropriate and accessible without being clinical.
The staff are amazing. They have shown nothing but care, dignity and respect for my mother, helping us to access medical professionals when required. Nothing seemed to much trouble. I cannot recommend Nowton Court Village Highly enough.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The staff are helpful, caring and friendly welcoming to visitors.

How likely would you be to recommend Barchester Chorleywood Beaumont - Assisted/Independent Living Apartments? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Good

My mother spent some time in the retreat whilst I was on holiday. She had become very confused and anxious after the death of my father and was reluctant to stay in their home. The staff have been amazing so much so that she is staying in an apartment permanently. Mum is quite content now and beginning to join in many of the activities on offer. Everyone has been so friendly and helpful despite numerous phone calls from us to make arrangements - their patients is commendable.

How likely would you be to recommend Richmond Nantwich? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother has been a resident here for over 5 years and in that time has consistently received what can only be described as a gold standard of care and support. We feel so fortunate to be on the receiving end of a home run in such a positive and (beyond) professional manner. My mother always says she feels that the staff's care and commitment make her feel comfortable and homely.
I feel that Lloyd Court is run solely for the residents to have a full and valued life and in the case of my mother, whose needs and care are quite high, this has always been our experience. I'd like to thank all staff for making such a special contribution to my mother's quality of life.
The staff are of the highest ability and commitment. I cannot recommend more highly Lloyd Court to anyone considering this care home.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 24 Apr 2017:

Thank you for your lovely comments about Lloyd Court and the team.

This is my second stay at Nowton. The first, 2 years ago, was when I needed care with a broken ankle. More recently, for respite after a hospital stay following a chemotherapy reaction. The surroundings here are beautiful and they get all the basics right (food, comfort, cleanliness and safety).
What sets them apart is the staff. Teamwork is of the highest order. Everyone is well briefed and also takes a personal interest. The manager liaises with other professionals such as GP and healthcare professionals etc. The staff are all friendly, caring and diligent. I would definitely recommend it.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I would just like to place on record what wonderful care my friend received from all the staff at Lloyd Court in the later stages of her life. Sadly she died on 23rd March.

Furthermore, I would like to add that she lived there for just over 7 years prior to her death and throughout that time neither she or I ever had a problem with staff or management at Lloyd Court.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 19 Apr 2017:

Thank you for your kind words about the care your friend received at Lloyd Court and please accept our condolences for your loss.

My background as an 'Assessor to Investors in People', means I have been into many parts of the health service and various health quality standards.
This home is either the best or second best I have ever visited. My mother is very lucky to have gained a place here. The home offers independence with care.
My mother treats it like a first class hotel. However, the staff are very disciplined and kind. They do make her do things for herself but they do support her when she requires help.
The atmosphere and ambience of the home is excellent. You feel the bonhomie whenever you visit.
The standards are set by a dedicated, caring management team.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 Apr 2017:

Thank you for your kind words about the care and support your mother receives at Lloyd Court.

I visited my aunt all the way from Atlanta, Georgia, USA. I was genuinely impressed with the security of the building. Everywhere we visited the elevator, the library and foyer were all clean and in order. The staff seemed genuinely interested in the resident and was pleased to know that she had a family.
I just wish I was not so far away, as I am having difficulty keeping in touch with the managers and workers. I am a little disappointed that I did not receive the promised items via email as promised. Apart from that, I am happy that my aunt lives in a clean and safe environment with people who seem to care for her.

How likely would you be to recommend Lincoln Gardens? Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

I've been here for nearly three years and love it. The food is really lovely and there is a good choice. I get on really well with the staff and the other tenants.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Dad has been at Lloyd Court for nearly three years now and the care he has received is second to none. We have no worries now about going away on holiday and leaving him, knowing that he is safe and well looked after both emotionally and physically. Dad looks forward to his lunches and the company of other residents and staff who are really fond of him. The family cannot fault the love and care from all.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Town End Close is a little gem of a care home. Spotlessly clean, smartly furnished and of manageable size. The staff are extremely caring and thoughtful. The food is varied and appetising. Visitors are offered a cup of tea instantly. In future years, it would be lovely if a conservatory could be built off the lounge into the rear garden. The large loud TV isn't always welcome to all residents.

How likely would you be to recommend Town End Close? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Very good flat size, carers very good, plenty of facilities Monday - Friday. Good gardens.

My very poor for facilities relates to the heating, it has been looked but the room for concern is the lounge, if cold it does not go above 20.5 degrees. Looking for about 22degrees in the lounge. Management does not seem to realise heating comes from the floor.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Very Poor

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 04 Apr 2017:

Thank you for your feedback PA, we are really happy to hear that you like the plentiful activities, gardens and carers at Grays Fair Court Housing with Extra Care. However, we are sorry to hear that you are dissatisfied with the heating in your flat. Our care team will be in contact with you directly to discuss your concerns.

My Grandma sadly passed away on the 27th January, having achieved her 100th birthday on 1st January.
She spent seven happy years at Town End Close from 2010.
The staff are excellent and were very caring and friendly towards Grandma and me.
It has been so nice to know that Grandma was well cared for and respected, she had a nice large room, and made some good friends while she was there.
She had opportunities to go on all the trips they had and was taken down to the park quite often in her wheelchair, which she loved to do.

How likely would you be to recommend Town End Close? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have lived at Lloyd Court for 11 years and this is my home where I feel totally safe and cared for by all the carers. It is a quality place to love, having the knowledge that carers are there as and when I need support. It is a very well run scheme and nothing is too much trouble. I enjoy all activities and entertainment. We have a lot of fund and engagement. I live my life how I want to live and my needs are attended to with dignity at all times.
Wonderful staff team.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 27 Mar 2017:

Thank you for your extremely kind comments about all the care and support you're receiving at Lloyd Court.

This is a very nice place to live in. I feel very safe and am always warm (except when the heater breaks down). I do not have any help, but the staff are always nice and easy to talk to.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 28 Mar 2017:

Thank you for your positive comments about Grays Fair Court Housing with Extra Care Norwich, which are always appreciated by our staff.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

Our mother moved in on January 2017 after being recommended by 2 other people's parents we know and it is all they said it was. Since then we have recommended another mother and all 4 are friends and very happy. Our mother described it like having "servants" who do everything for you, that the carers go "over and above" to please and are all lovely and she is fussy! She has really settled after 55 years in her previous home.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Gemma Boyle, Admin at Steeple View responded to this review on 24 Mar 2017:

Hi. Thank you very much for your review for the team at Steeple View! We are pleased to hear that your Mother has settled in well and enjoys socialising with her friends. We will pass your kind comments on to the team. Many thanks, Gemma.

My brother has been looked after very well and has had help from staff in things he cannot do for himself.
He is happy and loves being in care at Lloyd Court.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 24 Mar 2017:

Thank you for your kind words about the care your brother is receiving at Lloyd Court.