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Once it was clear that Mum and Dad needed more care than they could receive in their own home, we looked for somewhere safe and convenient for them. This turned out to be St Augustines Place, a purpose-built facility with self-contained internal flats which were ideal for their needs. They spent two happy years before sadly passing away in December 2016, two weeks apart.

The building has a friendly feeling with a large communal lounge and dining room. The internal flats are a reasonable size and located all on one level which was key to senior people with poor mobility. The staff all work very hard to maintain a respectful yet personal approach to the care they provide. A special mention must go to the team leader whose level of care as well as friendliness we found exceptional.

I have no hesitation in recommending St Augustine's Place if you are looking for self-contained housing with care and we will always be grateful for the time both Mum and Dad enjoyed there together.

How likely would you be to recommend St Augustine's Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Satisfactory

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at St Augustine's Place responded to this review on 14 Feb 2017:

Thank you for your kind words about St Augustine's Place and please accept our condolences for your loss.

Everything is done to an excellent standard. Management and staff very caring and friendly. I can't think of one bad thing, I'm very grateful my mum is in a fantastic place.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Dell Rose Court responded to this review on 01 Feb 2017:

Thank you for your very kind words about the care and support we provide to your Mum at Dell Rose Court.

I find when visiting Schonfeld Square that the staff are exceptionally friendly and caring. It must be very difficult to provide care for a large number of very frail and old people many of whom have dementia. The manager sets a very high standard of care at all times and staff are well trained with good qualifications. Staff are encouraged to treat the residents as you would like you own granny to be treated making it a very homey environment.
Tea and coffee is always there for visitors which makes visiting more pleasant and relaxing. The daily programs at schonfeld square is really great, it brings residents together and the atmosphere is always uplifting. I cannot recommend Beis Pinchos Care Home highly enough.

How likely would you be to recommend Fradel Lodge? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Beautiful place, lovely carers. We know Mum is being looked after.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Dell Rose Court responded to this review on 23 Jan 2017:

Thank you for your kind words about Dell Rose Court and the care team who look after your Mother there.

More activities within the home and also to be taken out more. Staff to be able to spend more time with residents.

How likely would you be to recommend Granby Gardens? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Karen Auker, Home Manager at Granby Gardens responded to this review on 23 Jan 2017:

Thank you for your comments, we welcome all feedback that will help us continue to improve our care services.

I just wanted to pick up on and try to address your comments on the activities offered here at The Granby. The Activities team at The Granby offer a range of planned activities and entertainment. We have also introduced our Magic Moments recreation and activities programme to encourage well-being by concentrating in equal measure on the mind, through mental agility; the body, through fitness and mobility; and the soul, through entertainment and personal interests, continued learning and emotional engagement.

We are very fortunate to have two fantastic Activities Co-ordinators who offer a very in-depth programme of community activities and we aim to do as many trips out as possible; both in groups but also on a 1 on 1 basis. If there are any specific activities you would like to see more of in the home, we welcome all suggestions. Our residents can share their ideas and opinions whenever they like, so we can be sure everyone’s looking forward to something, every day.

If you feel as though you would like to discuss this further or anything else at all, please do not hesitate to contact our home at customercare@brighterkind.com or pop in anytime.

Many thanks for your comments, Karen Auker, Home Manager.

1. I live in a flat, independently with optional care services and amenities.
2. I have been here nearly 11 years and I hope to be 96 in July, who would of thought it.
3. Most residents experience only one care home, so exceptions vary. I have been content and well looked after. It helps to be liked!
4. Managers and staff come and go. Given the mix of male, female, foreign and UK staff, with low wages and long hours, the general standard is good. With a higher staff/resident ratio to meet frequent emergencies, it could be better.

How likely would you be to recommend Barchester Chorleywood Beaumont - Assisted/Independent Living Apartments? Likely

Care / Support: Excellent

Staff: Good

Management: Satisfactory

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Satisfactory

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Our family gets great peace of mind knowing mum is so well looked after. Every member of the care team who I have come across is attentive to mums personal care plan and speaks to mum with respect. An example of attention to detail would be last night when they called to confirm Christmas arrangements e.g. would mum be out with us or having lunch there. Certainly, if you needed role models of how to care for a dementia sufferer with dignity and respect go to Steeple View.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My Partner had been a resident for about 18 months and during that time he gradually became increasingly disabled and died in December 2016.
The care he was given by the staff and carers was amazing. He could not have received better care in the private nursing home.
I am so grateful to them and we knew when the family weren't with him the carers would be popping in giving him food and drinks.
Really I cannot praise them highly enough and they have my eternal thanks for keeping comfortable right to the end.

How likely would you be to recommend St Augustine's Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at St Augustine's Place responded to this review on 10 Jan 2017:

Thank you for your kind works about the care your partner received whilst at St Augustine's, please accept our condolences for your loss.

Everybody is wonderful. Facilities are very good and my apartment is great.

How likely would you be to recommend Belong Macclesfield? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracy Brookes, Marketing Supervisor at Belong Macclesfield responded to this review on 12 Jan 2017:

Thank you for taking the time to provide this feedback. We are delighted that you are happy living at Belong Macclesfield. Kind regards.

Overall experience is very very good. Good leadership and senior carers who attend to any queries/problems promptly, I am kept informed of any developments. Staff are caring and compassionate only one experience which was negative, this was addressed and resolved efficiently. Staff accommodate my mother's choices which is not always easy and I thank then for that. The whole setting is warm, clean and welcoming. My mother is very happy living at Margery Girling House and is very fond of the staff.

How likely would you be to recommend Margery Girling House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Mum has loved at Oakes Court for almost a year. In that time, she has been treated with kindness and respect by the team there. This month she has had a nasty chest infection. The staff were proactive in seeking medical attention and kept me informed at all times. It has given me great peace of mind, knowing that mum is well looked after. Oakes Court should be a model for standard of care around the country.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Oakes Court responded to this review on 22 Dec 2016:

Thank you so much for your very kind words about the care and support your Mum is receiving at Oakes Court.

Very supporting, friendly staff. Rooms are very clean and well equipped.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 13 Dec 2016:

Thank you for your positive comments about Grays Fair Court Housing with Extra Care Norwich, and about our care staff which is always appreciated.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

Since my Mum has been here, she has been very happy. She enjoys her time here. She also likes the staff. All staff do a very professional job and always have the time for that one-to-one time. They also talk to my Mum like she is a normal person.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 13 Dec 2016:

Thank you for your positive comments about Grays Fair Court Housing with Extra Care Norwich, we’re glad your mum enjoys staying with us and we will pass your feedback onto our care staff.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

My sisters and brother could not fault our Mums care. She has been receiving since March 2016. The care home is very clean. Staff are amazing. Nothing is a bother for them. Also, management is very helpful, whether it's on the phone or at the nursing home. Our Mum has a smile on her face that alone tell us she is well looked after. Best decision we ever made.

How likely would you be to recommend Marina Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Sandra Jeffrey, Marketing Officer at Marina Court responded to this review on 19 Dec 2016:

Thank you Carol for taking the time to submit such a good review - we always aim to support our residents to live their lives to the full. We are so pleased to hear that your Mum is happy at Marina Court Extra Care.

I didn't know places like Steeple View existed and am amazed at the clean, comfortable, well-supported facility it offers. The staff are lovely and aware of tenants needs. The communal facilities are second to none and the house has a welcoming atmosphere. From the moment you enter the main foyer, there are no obvious air fresheners to mask any kind of odours/smells that are usually associated with elderly environments. It's relaxed, spotless, even the current redecoration is just refreshing and not obviously necessary. A beautiful place for the elderly to reside when needing support.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My dad is very happy at Steeple View. He receives good care. If I have any queries they are sorted quickly and efficiently. Could have more activities for the residents.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Excellent

Treated with Dignity: Excellent

Andrew Regent, Manager at Steeple View responded to this review on 12 Jan 2017:

Thank you for taking the time to make comments on our service. We value your feedback and acknowledge your suggestion regards activities. The team at Steeple View do consult with our tenants to host activities but we will ensure that this is given more attention.

Since visiting the care home prior to my mother moving in, the staff at all levels have been more than friendly. I would even go so far to say that they go beyond their duty to ensure my mother is happy, comfortable and safe. When I go to visit, the carers always fill me in on what mother has been up to and if she has been a little down. I shall be considering this home for myself when my time comes and I would gladly rate it a 10/10.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Nicola Gibson, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 02 Dec 2016:

Thank you for your positive comments about Grays Fair Court Housing with Extra Care Norwich, which are always appreciated by our staff. We are really pleased to hear that you are happy with the service you mother received from us and that she feels comfortable and safe.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I have been very pleased with this home, run by Saffron with Age Concern. The flat is very spacious. The areas in the compound in one building such as flats, respite area, lounge including the rest are all kept very clean/tidy. All staff very good - helpful entertainment-bingo-card games etc all arranged. Also room for handicraft. Overall I am so happy to be here.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Michelle Jay, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 01 Dec 2016:

Thank you for all of your positive comments which are always greatly appreciated by our staff.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

All staff are very helpful at all times. Their catering, however, is very disappointing. I think they would benefit from a new chef.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Poor

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Nicola Gibson, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 02 Dec 2016:

Thank you for your feedback and positive comments about our staff, which is always appreciated. We are sorry to hear that you are dissatisfied with the food. Our care team will be in contact with you directly to discuss your concerns.

We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I stayed for a period of 5 weeks for convalescence following a major operation. The room I had was a very good size with an adjustable bed, reclining chair, T.V, tea making facilities, and a modern en-suite with a wet room all of which was extremely comfortable. The staff were very attentive, courteous and friendly and nothing was too much trouble. Unfortunately, the food was not 5* standard due to the fact that they were between chefs and there was no choice of main courses at lunchtime. However, the staff who had to cover served up tasty meals, and if you couldn't eat what was on the menu they would make you an alternative. Meals could be taken in your room if preferred.
I had a very pleasant stay in wonderful, peaceful surroundings which certainly made me have a speedy recovery. I also availed myself of the facilities of the Heritage Well Being Centre, manned by very friendly girls.
Regular activities were provided but I only went to one session of Chair Tai Chi. I wished I had gone to more.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

I think it is 100%. All staff are excellent, carers kind and always help where needed. Each day I have regular visits to ensure all is ok and care needs attended to. I would recommend anyone to live at Lloyd Court. I am very happy living at Lloyd Court. This is my home.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, marketing manager at Lloyd Court responded to this review on 22 Nov 2016:

Thank you so much for your kind words about the care you are receiving at Lloyd Court.

I find that all the staff at Tudor Grange are very kind and helpful.

How likely would you be to recommend Tudor Grange? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother settled in very quickly. She loves her flat. Management and staff are professional and caring. The building is sound. The only negative comment is the lack of group activities, although with the new manager this seems to be improving.

How likely would you be to recommend Steeple View? Extremely Likely

Care / Support: Good

Staff: Good

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum has been living at Dell Rose Court for over three years. The care and kindness have been exceptional she has always been treated with dignity and respect and given autonomy to live her life in the way she chose too. In the last few weeks, my mum has received the best end of life care that anyone would wish for and us a family received wonderful support to help her through her final days.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Dell Rose Court responded to this review on 09 Nov 2016:

Thank you for your kind words about the care and support that your mum, you and your family have received from Dell Rose Court.

The home is wonderful and everything and more than we expected. Possibly bit more room in living area with a bit of storage, but no real problem.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 25 Oct 2016:

Thank you for your kind words about the care and support received at Lloyd Court.