Extra Care Housing

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Latest Reviews Posted

I enjoy all the activities (especially the exercise class). All the staff are kind and helpful. All the food is good (my shape shows it).

How likely would you be to recommend Belong Atherton? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Tracy Brookes, Marketing Supervisor at Belong Atherton responded to this review on 22 Sep 2017:

Thank you for taking the time to submit your review of Belong Atherton. We are happy to hear that you enjoy the activities here at the village and we will share your comments with the staff team here at the village.

We couldn't ask for better care for Mum. The staff are caring and treat her with respect and dignity. The staff come asap if Mum needs help.
The dinners are excellent and there are always activities going on. The cleaners do their job excellently as do the laundry ladies.
Couldn't wish for a better place for Mum to live.
Thank you!

How likely would you be to recommend The Lawns? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Lawns responded to this review on 19 Sep 2017:

Thank you for these lovely comments about the care and support your mum is receiving at The Lawns.

My father has been a resident for three and a half years and has always been treated well. The home as with any organisation did go through a difficult period but the response of the new management and staff has turned things around. I feel confident that my father is safe and treated well.

How likely would you be to recommend Devonshire Court? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

It was very obvious on my first visit to Beaumont House that the management and staff were on the ball and knew their business very well. Management and staff were extremely helpful, respectful, polite, interested and made some very helpful recommendations to me.

The flat itself has everything needed, warm, light and airy with every convenience. My father, aged 92 is far happier here and wants for nothing. I cannot praise management and staff highly enough. I give them, sincere thanks for their efforts.

How likely would you be to recommend Beaumont House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Chanel, Sales and Marketing Manager at Beaumont House responded to this review on 13 Sep 2017:

Thank you very much for your kind and helpful feedback. I'm glad your experience has been positive.

My mother has been at Weavers Court for over 2 years now. She suffers from dementia. She was apprehensive at first but is now very settled there. She loves the fact she has her own flat and yet the staff come and give her all her meds twice a day and are on hand 24/7. That makes her feel independent and yet safe.

I have found all the staff very helpful and courteous and my mother feels the same. She is treated with dignity, and frankly, we couldn't wish for better. I wish she would socialise there a bit more but that is her choice.

How likely would you be to recommend Weavers Court? Extremely Likely

Care / Support: Good

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Weavers Court responded to this review on 13 Sep 2017:

Thank you for your kind comments about the care and support your mother is receiving at Weaver's Court.

The staff at Richmond Painswick were kind and extremely helpful.
They went out of their way to make sure our stay was enjoyable.
Carers got my husband up, showered him and dressed him.
This meant I could have a break too.
The food was delicious, nicely cooked and nutritious.
I took advantage of the social diary and went to a pilates class knowing my husband could get assistance.
We even managed to get my husband into the pool with the help of our son and the spa staff.
It was brilliant.

How likely would you be to recommend Richmond Painswick? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Bev Ingram, Village Manager at Richmond Painswick responded to this review on 12 Sep 2017:

Thank you for your lovely comments, we are pleased that you enjoyed your stay with us and were able to participate in a variety of activities. We hope to welcome you again soon.

Management, staff, volunteers looking after me with great care and friendliness.

Food was very good quality but a bit overpriced. More interaction between residents. More physical game exercises, throwing a ball, passing a ball or objects.
The Lawns has become my home that is as I think of it. More residents need to come out of their flats to join in the activities.

How likely would you be to recommend The Lawns? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Lawns responded to this review on 12 Sep 2017:

Thank you for your comments about the care and support you are receiving at The Lawns. I have passed on your comments about the activities to the team.

My mum was extremely happy at Dell Rose Court. She considered it her 'home from home' after she needed to move into care. Having her own flat meant she maintained as much independence as possible and she was able to keep her precious keepsakes around her. She made friends among the residents and staff and lived a full life there. She enjoyed the surroundings and the organised activities. Everyone was warm, kind and friendly with her, and the staff often went 'the extra mile' to care for her. Thank you all so much for caring for my mum.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Dell Rose Court responded to this review on 11 Sep 2017:

Thank you for your kind words about the care and support your mum received at Dell Rose Court. Please accept our condolences for your loss.

After visiting different care homes, I decided on Town End Close, after being impressed with the friendliness and attitude of staff whilst visiting - remaining the same throughout my stay. I shall be calling them each time I need respite care (October, Easter and summer). My stay for five weeks has been most enjoyable.

How likely would you be to recommend Town End Close? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My brother-in-law moved to Lloyd Court after losing his wife. The staff were very accommodating and welcoming, explaining different aspects of Lloyd Court and what it had to offer.
The staff have coped with my brother-in-law's unique sense of humour and have shown great understanding of his needs.
As a relative, they have always been helpful to me and helped sort any problems e.g. Health issues that he has had.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Good

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Sep 2017:

Thank you for your kind comments about Lloyd Court.

My mother was not in a good place in her life, living in isolation with no visitors or neighbours who called.
She was going downhill, but since moving into Lloyd Court my mother has changed and now enjoys life.
She loves it at Lloyd Court and is very happy there.
The other residents all help mum and show genuine friendship.
The whole atmosphere in Lloyd Court is a happy one, from the top down.
I am very pleased my mother is in a safe, happy place that offers her friendship.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Sep 2017:

Thank you for your kind comments about the care received at Lloyd court

This home has been welcoming, caring and professional both in the way they care for mum, but also to us as a family. I have absolute confidence that they will provide excellent care for mum as her care needs increase and it is wonderful to see mum blossom in their care.

How likely would you be to recommend Beaumont House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Julie Chanel, Sales and Marketing Manager at Beaumont House responded to this review on 31 Aug 2017:

Thank you for your kind comments - which have been passed to staff and are much appreciated.

I am looked after very well. Everyone is so kind.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Sep 2017:

Thank you for your kind words about Lloyd court.

I booked in a visitor in order to visit my wife in a nearby nursing home. The building was magnificent, the staff friendly and helpful and the room excellent and the food fine.
I was called away prematurely, but would certainly visit again.
More residents would have made the experience more socially stimulating.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I only stayed a week, it was excellent.
All the staff looked after me all the time and I had excellent meals all week.
When I'm next in the hospital I would love to come to you again. I will let you know when I will be available to come back, possibly for a longer time.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Person centred care is always evident when we visit. Staff are friendly, approachable and knowledgeable.

How likely would you be to recommend The Meadows? Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Good

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Meadows responded to this review on 17 Aug 2017:

Thank you for your kind words about the care and support received at The Meadows.

The staff are kind and compassionate.
The building has a great layout giving the feeling of independence.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Excellent

Cleanliness: Good

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 10 Aug 2017:

Thank you for your kind words about the care and support at Lloyd Court.

I came with my husband to see my aunt. Right from the start, we were made to feel welcome.
We arrived to a hot meal that we had in our aunt's flat. We were impressed by how clean and inviting the building was/is. The visitor's room is clean and functional. Just what you need when staying with family.
We cannot fault anything - so welcoming and peaceful, we chilled and really enjoyed our stay. We will come again.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 09 Aug 2017:

Thank you for your kind words about Lloyd Court.

My Mum and Dad have been in The Lawns for two years now. I am truly grateful for the kindness and caring they get. They are well looked after, washed every day, clean clothes on. If they are wet they change them straight away. No food is better, a wide choice to choose. So lucky they are in there as looked after so well and so kind to every person in there. I go every day to see them and someone is always around if you need them. It's like one big family, so clean and kind. I could not wish for anything more. A beautiful and loving caring place to be in. Thank you The Lawns.

How likely would you be to recommend The Lawns? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at The Lawns responded to this review on 09 Aug 2017:

Thank you for your lovely kind words about the care and support your parents receive at The Lawns.

There is a high level of care and kindness from the committed staff who work at Newton Court. They have the well-being of their clients at the utmost and always try to sort out issues quickly and efficiently.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Satisfactory

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Everyone at Dell Rose Court has played a part in making my mother's final years very happy, comfortable and secure. They have all been professional and considerate and obviously care about the residents' well-being. I am so glad my mother spent her remaining years living at Dell Rose Court.

How likely would you be to recommend Dell Rose Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Dell Rose Court responded to this review on 25 Jul 2017:

Thank you for your kind words about the care and support your mother received at Dell Rose Court. Please accept our condolences for your loss.

I have lived at Margery Girling for the last 9 and a half years very happily. I have been looked after very well by all the staff from the cleaners through to the managers. Someone is always ready to help - to listen and to make sure any problems are resolved.

Margery Girling is a pleasant place to live, very clean, airy and the surroundings kept tidy. I hope I have many more years here.

How likely would you be to recommend Margery Girling House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care provided - friendly caring staff - always available to talk/discuss things with. Most staff seem to know mum and use her first name when talking to/about her. The care home always seems clean, welcoming and relaxed - pleasant atmosphere when visiting. As a family we are so pleased with her care and she seems settled and happy.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 30 Jun 2017:

Thank you for your kind words about the staff at Lloyd Court and the environment.

We are extremely pleased with everything, you are made very welcome, everyone is kind and nothing is too much trouble. The whole environment is warm and a pleasure to visit.
My mother in law has settled in very well and enjoying meeting new people.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 23 Jun 2017:

Thank you for your kind comments, we're pleased your relative is settling in well at Lloyd Court.

I have recently had contact with Lloyd Court in a private capacity following a bereavement. I was extremely anxious about my visits but the staff and everyone I met helped me to cope with a very tough time.
They couldn't have been more thoughtful and sensitive. There were tears, of course, but laughter too. I felt welcomed and reassured and very comfortable to be part of the family. I also appreciated that they gave me so much time to come to terms with events at my own pace; I never felt rushed or under any pressure.
I feel very privileged to have met the staff and some residents at Lloyd Court, even though because of tragic circumstances. The atmosphere there is friendly, relaxed and warm. This is a huge credit to the very special qualities of the Manager and her team and I am proud to call them friends.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 19 Jun 2017:

Thank you for your kind words about your visits to Lloyd Court.