Extra Care Housing

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Latest Reviews Posted

I have lived at Margery Girling for the last 9 and a half years very happily. I have been looked after very well by all the staff from the cleaners through to the managers. Someone is always ready to help - to listen and to make sure any problems are resolved.

Margery Girling is a pleasant place to live, very clean, airy and the surroundings kept tidy. I hope I have many more years here.

How likely would you be to recommend Margery Girling House? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Excellent care provided - friendly caring staff - always available to talk/discuss things with. Most staff seem to know mum and use her first name when talking to/about her. The care home always seems clean, welcoming and relaxed - pleasant atmosphere when visiting. As a family we are so pleased with her care and she seems settled and happy.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 30 Jun 2017:

Thank you for your kind words about the staff at Lloyd Court and the environment.

We are extremely pleased with everything, you are made very welcome, everyone is kind and nothing is too much trouble. The whole environment is warm and a pleasure to visit.
My mother in law has settled in very well and enjoying meeting new people.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 23 Jun 2017:

Thank you for your kind comments, we're pleased your relative is settling in well at Lloyd Court.

I have recently had contact with Lloyd Court in a private capacity following a bereavement. I was extremely anxious about my visits but the staff and everyone I met helped me to cope with a very tough time.
They couldn't have been more thoughtful and sensitive. There were tears, of course, but laughter too. I felt welcomed and reassured and very comfortable to be part of the family. I also appreciated that they gave me so much time to come to terms with events at my own pace; I never felt rushed or under any pressure.
I feel very privileged to have met the staff and some residents at Lloyd Court, even though because of tragic circumstances. The atmosphere there is friendly, relaxed and warm. This is a huge credit to the very special qualities of the Manager and her team and I am proud to call them friends.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 19 Jun 2017:

Thank you for your kind words about your visits to Lloyd Court.

Settling in OK.

How likely would you be to recommend Rosebank Park? Likely

Care / Support: Satisfactory

Staff: Satisfactory

Management: Satisfactory

Rooms: Satisfactory

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Satisfactory

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Satisfactory

Oakes Court is an amazing home with care. After years of my mum trying to fend for herself with care in the community, it became time to be more looked after.
Oakes Court staff made her transition easy as it is a big move for anybody to accept change. The facilities and level of care are second to none and mum will be in safe hands 24/7. They will stimulate her and keep her busy along with socialising with the other residents. A lovely place, lovely staff very very pleased.

How likely would you be to recommend Oakes Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Oakes Court responded to this review on 16 Jun 2017:

Thank you for your kind words about the care and support your mother is receiving at Oakes Court.

My father moved into St Augustine's in January. He is happier than he has been in the last ten years.
The staff are excellent, very friendly. Everywhere is always very clean. All of my father's needs, he is 88, were recognised almost immediately.
I cannot praise St Augustine's enough.

How likely would you be to recommend St Augustine's Place? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at St Augustine's Place responded to this review on 06 Jun 2017:

Thank you for your kind comments, lovely to hear how well your father has settled into St Augustine's.

I have nothing but praise for the care my mother receives. She is happy and contented, secure and treated with dignity. She eats well there and enjoys the food. The staff are wonderful to her and she thinks the world of them all. I thank ALL staff there who do an excellent job.

How likely would you be to recommend Willington Care Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum was here until sadly she passed away on the 16th May 2017. Mum lived here for just over 2 years and loved every minute. The staff could not do enough for her and she enjoyed every social event and gathering there was here. Mum was part of the knitting group there as well. I can't thank them enough.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 06 Jun 2017:

Thank you for your kind words and please accept our condolences for your loss.

I am constantly informed by my aunt that the staffing at the care home could be better. The standard of care at night is much better than during the day, where staff don't have much time to deal with each resident how they would like to treat them.
Otherwise, I am satisfied with my aunt's care. Corridors and doorways could be enlarged to deal with wheelchair users better.

How likely would you be to recommend Weavers Court? Neither Unlikely or Likely

Care / Support: Satisfactory

Staff: Poor

Management: Good

Rooms: Good

Facilities: Satisfactory

Cleanliness: Satisfactory

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Satisfactory

Value for Money: Satisfactory

Overall Standard: Satisfactory

Treated with Dignity: Poor

Welcoming atmosphere, the care was structured to what I needed rather than what fitted in with others. Wasn't made to feel like I've got two heads - I suffer with mental health problems.
All the staff are kind and courteous.

How likely would you be to recommend Weavers Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Weavers Court responded to this review on 26 May 2017:

Thank you for your kind comments about the care and support you've received at Weaver's Court.

Excellent care.

How likely would you be to recommend The Old Vicarage? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We moved into our "assisted/independent living" flat at the end of February and are delighted to be here. Having moved here for various reasons (including my husband's Alzheimers), it is a relief not to be responsible for the maintenance of a house and garden but we do have our own little outside space and are able to share and enjoy the beautiful communal gardens. We have the assurance of extra help on hand and one of the pleasant caring staff pops up every day to ensure we are OK. We use the facilities of the house including the hair salon and bar and join in activities. All the resident we meet are complimentary about all the staff and most of the meals.

How likely would you be to recommend Barchester Chorleywood Beaumont - Assisted/Independent Living Apartments? Extremely Likely

Care / Support: Good

Staff: Good

Management: Good

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

Mum has been in Weavers Court for 2 months now and is very happy and settled.
She likes the fact that she has her own complete flat but the carers can come in and out whenever needed.
She is always talking about how lovely all the meals are in the dining room. There are a variety of different activities in the afternoon.
I would recommend Weavers Court to anyone.

How likely would you be to recommend Weavers Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Weavers Court responded to this review on 24 May 2017:

Thank you for your kind words about the care and support your mum is receiving at Weaver's Court - we're pleased she has settled well.

As a volunteer at Lloyd Court who comes every Friday to do activities with the residents that live there, I feel that the care, support and general needs are amazingly met by each and every member of staff. The carers are always polite, chatty and just have a caring side to them. The residents are always telling me about how good the care is and about their meal times.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 22 May 2017:

Thank you for your comments about Lloyd Court - and also for the time you spend volunteering.

Lloyd Court provide care and security in a safe environment with very caring staff giving any help that is needed whilst helping residents keep their independence, also encouraging activities.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 24 May 2017:

Thank you for your comments about the care and support provided at Lloyd Court.

As a volunteer who takes part in activities with the residents, I feel that the feedback from the residents and the way they personally talk about their care is incredible.
Every member of staff takes their time to talk to me and is always polite.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 May 2017:

Hi, thank you for your kind words about Lloyd Court.

My mother has been resident here for 3 and a half years. The care she is given is excellent and has changed to suit her changing needs. The accommodation is safe, clean and very caring - also lovely grounds and environment.
The staff and management all very helpful and accommodating to any requests.
We are so grateful that she was offered a place here.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 May 2017:

Thank you for your lovely comments about the care and support your mother has received at Lloyd Court.

I moved in in March. I have my independence and I can just press my button and I have someone to check I'm OK. The food is excellent. Everywhere is clean. I can talk to the management at any time if I need too. Care staff are excellent, you can have a laugh. There is lots you can do if you wish to. Everyone gets on with each other.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 12 May 2017:

Thank you for your lovely comments about Lloyd Court and the care team. It's good to hear that you have settled in well.

It did what it needed to. A change to better up to get me back on my feet. The staff were very kind and friendly. I found the sales people less so "rap rap on the door, storm in, comments about visitors" what not a guest. (Closer to my leaving after 2 weeks stay by 2 different people). The suite was lovely, the bed and sofa less so. The en-suite was lovely but the shower did not work properly. I had a massage but was told conflicting information but the staff. It was supposed to be seated and I have to lie down instead. The massage itself was lovely. The food was slightly haphazard. Food intolerances such as no onion/strawberries ignored and a medium egg (boiled) was invariably "snotty" but the pudding was excellent and so was the blue cheese.

How likely would you be to recommend Richmond Painswick? Likely

Care / Support: Excellent

Staff: Good

Management: Satisfactory

Rooms: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Good

My mum moved into Grays Fair last summer - she settled in very quickly due to the fantastic support of the staff.
Management, care staff and domestic staff alike are always friendly and supportive. They all treat mum with respect, kindness and importantly - inject a sense of fun, which mum enjoys.
Mum is very happy here and has accepted Grays Fair is now her home.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 12 May 2017:

Thank you, Hilary, for your positive comments about Grays Fair Court Housing with Extra Care, Norwich, which are always appreciated by our staff. We are very pleased that your mum has settled into Grays Fair Court so well - it is our absolute pleasure to have her with us and to share her company. Many thanks for taking the time to send in your comments, we value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I am treated really well. I like going out in my electric wheelchair. My flat is large and has a great en-suite shower room. The staff are kind.

How likely would you be to recommend Grays Fair Court - Housing with Extra Care? Likely

Care / Support: Excellent

Staff: Excellent

Management: Good

Rooms: Excellent

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Good

Treated with Dignity: Excellent

Age UK Norfolk, Customer Care Team at Grays Fair Court - Housing with Extra Care responded to this review on 12 May 2017:

Thank you, Ron, for your positive comments about Grays Fair Court Housing with Extra Care, Norwich, which are always appreciated by our staff. It is our pleasure to have you with us at Grays Fair Court and we are delighted that you are happy here. We value all feedback as it helps us to shape our services at Age UK Norfolk and deliver the highest standard of support and care.

I feel I am extremely lucky to living in such a super place. I have nothing but praise for everyone connected in running a lovely home for the likes of me.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 May 2017:

Thank you for your kind words about the care and support you are receiving at Lloyd Court.

Dad has been at Lloyd Court almost 3 years. He is happy here.
His food is good, not much cause to complain here!
His care team are so caring. His needs are seen to as soon as possible in every way.
The Team Leaders and staff organise fundraising events on special occasions, e.g. Easter, Christmas, Summer Fayres. Most family and friends are willing to help as they are grateful for the care of their loved ones.
It can't be easy doing this job, but the staff are certainly dedicated to their role.

How likely would you be to recommend Lloyd Court? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 02 May 2017:

Thank you for your kind words about the care and support your father is receiving at Lloyd court.

Nowton Court Village is a fabulous care home where the surroundings are beautiful the facilities are appropriate and accessible without being clinical.
The staff are amazing. They have shown nothing but care, dignity and respect for my mother, helping us to access medical professionals when required. Nothing seemed to much trouble. I cannot recommend Nowton Court Village Highly enough.

How likely would you be to recommend Nowton Court Village? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent