Lloyd Court, Holt, Norfolk
Lloyd Court
Lloyd Court

Lloyd Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Group: Norse Care (Services) Ltd

Type of Service: Extra Care Housing (Private)

Tenures: Rent

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

Care Offered: Elderly Care

Facilities & Services: Personal Care • Restaurant (open to public) • Dining Room (residents only) • CafĂ© / Bar • Garden • Guest Suite • Library • Lounge • Shop • Hairdressing • Laundry Service

On Site Care Staff 24/7: Yes

Care Provided By: Norfolk Adult Social Services

Community Alarm / Careline Service: Yes

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Lloyd Court has a Review Score of 9.8 (9.847)

The Review Score of 9.8 (maximum of 10) for Lloyd Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Lloyd Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 32 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Extra Care Housing / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Extra Care Housing receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.847 for Lloyd Court is calculated as follows: ( (413 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 477 Ratings = 4.847

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Extra Care Housing to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Extra Care Housing needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for Lloyd Court is based on 32 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    38
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lloyd Court?

  • Extremely LIKELY
    39
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lloyd Court

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    10
  • Son of Resident/Service User
    7
  • Niece of Resident/Service User
    3
  • Volunteer
    3
  • more

My mum moved to Lloyd Court a couple of weeks before Christmas. She had to leave her own home of 40 years where she had lived on her own, but the time had come for her to have additional care.
From the first visit to look around to the moving day, the manager and all of the staff have been absolutely wonderful. The support and compassion they have shown to Mum and I has been wonderful and exemplary.
The independent living flats are purpose built with plenty of opportunity for personalising and making it homely - something that was important to me. The communal areas are bright and airy and the residents are encouraged to join in with activities if required, and also left in peace if preferred. All flats overlook beautiful gardens which are well maintained.
The cares call in on Mum as often as she needs which provides me with great comfort knowing that she is not alone. The care plan is monitored regularly and I am in regular contact with the management if there are any concerns.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 16 Jan 2018:

Thank you for your very detailed and comprehensive comments about the care and support provided to your mum in her new home at Lloyd Court.

My mother is paraplegic and has been here for 7 years. She considers this a home from home. Extraordinarily well managed with staff of the highest calibre.
Always a cheerful and happy place, we could not have wished our mother to be in a better place.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 10 Jan 2018:

Thank you for your kind words about the care and support your mother is receiving at Lloyd Court.

Excellent from every point of view.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 10 Jan 2018:

Thank you for your kind words about Lloyd Court.

Since I moved in at Lloyd Court, I have been absolutely delighted by the comfort, care and consideration provided. I would not hesitate to recommend the services to any individual, or family, who wished for a place where independence would be retained, whilst physical, mental and social needs are also addressed. I cannot recommend Lloyd Court too much.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 09 Jan 2018:

Thank you for your kind words about settling in at Lloyd Court - we're glad you feel at home!

We came to visit my father at Lloyd Court and found him to be very happy and well settled in there. It is a very warm and comfortable place and the staff are all very caring and helpful. I have no worries about his wellbeing whatsoever.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 08 Jan 2018:

Thank you for your lovely review of Lloyd Court and the care your father is receiving there.

My mother in law came to live at Lloyd Court roughly April 2017 after she lost her husband. She was a bit worried about leaving her flat where she lived before but once she was in and settled at Lloyd Court she has made some new friends and is safe and enjoys a lovely hot meal every lunchtime.
There are activities to join in with (bingo being one of them).
There are themed rooms which we can use to sit in i.e. music room, gardens room. We are always made welcome when we visit by the staff.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 21 Dec 2017:

Thank you for your kind words about how your mother in law has settled into Lloyd Court and the welcome you receive when you visit.

I have been visiting my aunt at Lloyd Court for the past eight years. Auntie has a lovely flat, very suitable for her needs.
Auntie can be difficult at times, but the staff are all very patient and helpful.
I have no doubt Auntie receives excellent care at Lloyd Court.
I have been made to feel welcome and at home when I visit. Although Auntie doesn't join in any of the activities, they are provided and look interesting.
Occasionally I have eaten with Auntie in the dining room and the meals are good with several choices.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother-in-law moved to Lloyd Court after losing his wife. The staff were very accommodating and welcoming, explaining different aspects of Lloyd Court and what it had to offer.
The staff have coped with my brother-in-law's unique sense of humour and have shown great understanding of his needs.
As a relative, they have always been helpful to me and helped sort any problems e.g. Health issues that he has had.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Sep 2017:

Thank you for your kind comments about Lloyd Court.

My mother was not in a good place in her life, living in isolation with no visitors or neighbours who called.
She was going downhill, but since moving into Lloyd Court my mother has changed and now enjoys life.
She loves it at Lloyd Court and is very happy there.
The other residents all help mum and show genuine friendship.
The whole atmosphere in Lloyd Court is a happy one, from the top down.
I am very pleased my mother is in a safe, happy place that offers her friendship.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Sep 2017:

Thank you for your kind comments about the care received at Lloyd court

I am looked after very well. Everyone is so kind.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Sep 2017:

Thank you for your kind words about Lloyd court.

The staff are kind and compassionate.
The building has a great layout giving the feeling of independence.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 10 Aug 2017:

Thank you for your kind words about the care and support at Lloyd Court.

I came with my husband to see my aunt. Right from the start, we were made to feel welcome.
We arrived to a hot meal that we had in our aunt's flat. We were impressed by how clean and inviting the building was/is. The visitor's room is clean and functional. Just what you need when staying with family.
We cannot fault anything - so welcoming and peaceful, we chilled and really enjoyed our stay. We will come again.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 09 Aug 2017:

Thank you for your kind words about Lloyd Court.

Excellent care provided - friendly caring staff - always available to talk/discuss things with. Most staff seem to know mum and use her first name when talking to/about her. The care home always seems clean, welcoming and relaxed - pleasant atmosphere when visiting. As a family we are so pleased with her care and she seems settled and happy.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 30 Jun 2017:

Thank you for your kind words about the staff at Lloyd Court and the environment.

We are extremely pleased with everything, you are made very welcome, everyone is kind and nothing is too much trouble. The whole environment is warm and a pleasure to visit.
My mother in law has settled in very well and enjoying meeting new people.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 23 Jun 2017:

Thank you for your kind comments, we're pleased your relative is settling in well at Lloyd Court.

I have recently had contact with Lloyd Court in a private capacity following a bereavement. I was extremely anxious about my visits but the staff and everyone I met helped me to cope with a very tough time.
They couldn't have been more thoughtful and sensitive. There were tears, of course, but laughter too. I felt welcomed and reassured and very comfortable to be part of the family. I also appreciated that they gave me so much time to come to terms with events at my own pace; I never felt rushed or under any pressure.
I feel very privileged to have met the staff and some residents at Lloyd Court, even though because of tragic circumstances. The atmosphere there is friendly, relaxed and warm. This is a huge credit to the very special qualities of the Manager and her team and I am proud to call them friends.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 19 Jun 2017:

Thank you for your kind words about your visits to Lloyd Court.

My mum was here until sadly she passed away on the 16th May 2017. Mum lived here for just over 2 years and loved every minute. The staff could not do enough for her and she enjoyed every social event and gathering there was here. Mum was part of the knitting group there as well. I can't thank them enough.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 06 Jun 2017:

Thank you for your kind words and please accept our condolences for your loss.

As a volunteer at Lloyd Court who comes every Friday to do activities with the residents that live there, I feel that the care, support and general needs are amazingly met by each and every member of staff. The carers are always polite, chatty and just have a caring side to them. The residents are always telling me about how good the care is and about their meal times.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 22 May 2017:

Thank you for your comments about Lloyd Court - and also for the time you spend volunteering.

Lloyd Court provide care and security in a safe environment with very caring staff giving any help that is needed whilst helping residents keep their independence, also encouraging activities.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 24 May 2017:

Thank you for your comments about the care and support provided at Lloyd Court.

As a volunteer who takes part in activities with the residents, I feel that the feedback from the residents and the way they personally talk about their care is incredible.
Every member of staff takes their time to talk to me and is always polite.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 May 2017:

Hi, thank you for your kind words about Lloyd Court.

My mother has been resident here for 3 and a half years. The care she is given is excellent and has changed to suit her changing needs. The accommodation is safe, clean and very caring - also lovely grounds and environment.
The staff and management all very helpful and accommodating to any requests.
We are so grateful that she was offered a place here.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 May 2017:

Thank you for your lovely comments about the care and support your mother has received at Lloyd Court.

I moved in in March. I have my independence and I can just press my button and I have someone to check I'm OK. The food is excellent. Everywhere is clean. I can talk to the management at any time if I need too. Care staff are excellent, you can have a laugh. There is lots you can do if you wish to. Everyone gets on with each other.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 12 May 2017:

Thank you for your lovely comments about Lloyd Court and the care team. It's good to hear that you have settled in well.

I feel I am extremely lucky to living in such a super place. I have nothing but praise for everyone connected in running a lovely home for the likes of me.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 May 2017:

Thank you for your kind words about the care and support you are receiving at Lloyd Court.

Dad has been at Lloyd Court almost 3 years. He is happy here.
His food is good, not much cause to complain here!
His care team are so caring. His needs are seen to as soon as possible in every way.
The Team Leaders and staff organise fundraising events on special occasions, e.g. Easter, Christmas, Summer Fayres. Most family and friends are willing to help as they are grateful for the care of their loved ones.
It can't be easy doing this job, but the staff are certainly dedicated to their role.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 02 May 2017:

Thank you for your kind words about the care and support your father is receiving at Lloyd court.

My mother has been a resident here for over 5 years and in that time has consistently received what can only be described as a gold standard of care and support. We feel so fortunate to be on the receiving end of a home run in such a positive and (beyond) professional manner. My mother always says she feels that the staff's care and commitment make her feel comfortable and homely.
I feel that Lloyd Court is run solely for the residents to have a full and valued life and in the case of my mother, whose needs and care are quite high, this has always been our experience. I'd like to thank all staff for making such a special contribution to my mother's quality of life.
The staff are of the highest ability and commitment. I cannot recommend more highly Lloyd Court to anyone considering this care home.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 24 Apr 2017:

Thank you for your lovely comments about Lloyd Court and the team.

I would just like to place on record what wonderful care my friend received from all the staff at Lloyd Court in the later stages of her life. Sadly she died on 23rd March.

Furthermore, I would like to add that she lived there for just over 7 years prior to her death and throughout that time neither she or I ever had a problem with staff or management at Lloyd Court.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 19 Apr 2017:

Thank you for your kind words about the care your friend received at Lloyd Court and please accept our condolences for your loss.

My background as an 'Assessor to Investors in People', means I have been into many parts of the health service and various health quality standards.
This home is either the best or second best I have ever visited. My mother is very lucky to have gained a place here. The home offers independence with care.
My mother treats it like a first class hotel. However, the staff are very disciplined and kind. They do make her do things for herself but they do support her when she requires help.
The atmosphere and ambience of the home is excellent. You feel the bonhomie whenever you visit.
The standards are set by a dedicated, caring management team.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 18 Apr 2017:

Thank you for your kind words about the care and support your mother receives at Lloyd Court.

I've been here for nearly three years and love it. The food is really lovely and there is a good choice. I get on really well with the staff and the other tenants.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been at Lloyd Court for nearly three years now and the care he has received is second to none. We have no worries now about going away on holiday and leaving him, knowing that he is safe and well looked after both emotionally and physically. Dad looks forward to his lunches and the company of other residents and staff who are really fond of him. The family cannot fault the love and care from all.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lived at Lloyd Court for 11 years and this is my home where I feel totally safe and cared for by all the carers. It is a quality place to love, having the knowledge that carers are there as and when I need support. It is a very well run scheme and nothing is too much trouble. I enjoy all activities and entertainment. We have a lot of fund and engagement. I live my life how I want to live and my needs are attended to with dignity at all times.
Wonderful staff team.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 27 Mar 2017:

Thank you for your extremely kind comments about all the care and support you're receiving at Lloyd Court.

My brother has been looked after very well and has had help from staff in things he cannot do for himself.
He is happy and loves being in care at Lloyd Court.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 24 Mar 2017:

Thank you for your kind words about the care your brother is receiving at Lloyd Court.

My mother has lived at Lloyd Court for almost three years.
This is a truly wonderful place and should be used as an example of excellent care.
The staff, without exception, are kind, caring and hard working.
The food is excellent and there is a "homely" atmosphere.
As my mother reaches "end of life" she is being treated with kindness and dignity at all times. I am every grateful for their help.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 14 Mar 2017:

Thank you for your extremely kind words about the care and support your mother receives at Lloyd Court.

My mother has lived in this home for 9 and a half years and this is truly her home. She always says these have been the happiest days of her life. A testament to the people that look after her. I visit several times a week so see staff on a regular basis, all of them, without exception are friendly, caring, compassionate and kind.

Given the constraints put on budgets etc there is no time for them to waste so efficiency is also something they all do very well. I suspect a lot of the staff are there longer than they are paid for and this is something they want to do. Teamwork and dignity seem to be the order of the day.

At the end of last year, my mother was ill and not expected to survive, the manager and her assistance manager were fantastic. They immediately put "end of life care" into place.
Fortunately, with lots of wonderful care and kindness, mum pulled through and has just celebrated her 90th birthday with family, residents and staff at Lloyd Court. A great time enjoyed by all.
Lloyd Court, highly recommended!! Ps. Best of all the home doesn't smell.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 09 Mar 2017:

Hi, thank you for your lovely comments about the care team and the support you and your mother have received at Lloyd Court.

I think it is 100%. All staff are excellent, carers kind and always help where needed. Each day I have regular visits to ensure all is ok and care needs attended to. I would recommend anyone to live at Lloyd Court. I am very happy living at Lloyd Court. This is my home.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Richard Smith, marketing manager at Lloyd Court responded to this review on 22 Nov 2016:

Thank you so much for your kind words about the care you are receiving at Lloyd Court.

The home is wonderful and everything and more than we expected. Possibly bit more room in living area with a bit of storage, but no real problem.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 25 Oct 2016:

Thank you for your kind words about the care and support received at Lloyd Court.

Feel I am looking after and cared for well. I enjoy the food being provided. I don't have to worry about things anymore.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 10 Oct 2016:

Thank you for your kinds words about your care at Lloyd Court.

My uncle has been at Lloyd Court for 2 years and he loves it. As his life is now ending, visits were more distressing, especially as due to a family dispute, (with the family member in charge of my uncle) I was denied access. I can't thank the manager enough for resolving this issue quietly and with no fuss, enabling me to go along and have quality time with my uncle.
The team leaders were informed and I could therefore phone daily as well. I was ensured of times I could visit and enjoy quality time with my uncle. Any issues or just being upset - I could find staff to talk to or have a hug. It's meant a lot.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 04 Aug 2016:

Hi Josie, thanks for your kind review about the care and support at Lloyd Court.

My parents moved into Lloyd Court last summer and have been happy there. My father died two weeks ago and as he became more ill and frail, the staff went out of their way to ensure he did not have to move into hospital or hospice. Everyone at the care home is cheerful, professional and treat the residents with dignity and according to their wishes. The only improvement would be for the dining room to be open in the afternoons for teas, coffee etc.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 01 Mar 2016:

Thank you for your kind words about Lloyd Court and please accept our condolences on the loss of your father. I will pass on your comments about the dining room to the team.

I have been pleasantly surprised at the very high level of care shown by all the staff at Lloyd Court, not only in day to day supervision of medication and well being but also the emotionally sensitive support that has been given to me. Levels of cleanliness are excellent and I could not wish for a safer wet-room environment which allows me to shower in privacy and therefore dignity.

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 05 Feb 2016:

Thank you for your kind and thoughtful comments about the care you're receiving at Lloyd Court.

My grandmother moved to Lloyd Court in December and hasn't looked back since. The staff are so caring, friendly and helpful, nothing is too much trouble. The building is kept to a very high standard, immaculate grounds etc.
The management are amazing, very professional but also extremely approachable, all in all they have made a 95 year old lady very very happy, which in turn makes make me as her granddaughter very appreciative. The only downside is the food could improve, as it is a tad "school dinners".

How likely would you be to recommend Lloyd Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

richard smith, marketing manager at Lloyd Court responded to this review on 03 Feb 2016:

Thank you for your lovely feedback about Lloyd Court, we're very pleased we have been able to support your grandmother. I will pass on your specific comments about the food to our Catering team.

Everyone seems happy, haven't had any complaints. A lovely place.

How likely would you be to recommend Lloyd Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Richard Smith, Marketing Manager at Lloyd Court responded to this review on 29 Oct 2015:

Thanks for your kind comments about Lloyd Court.

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Awards / Recognitions

April 2017

November 2016

Care Team of the Year

Recipient: Lloyd Court

Date: Friday 18 Nov 2016

more details

February 2015

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