Adult Day Care Centres

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My daughter has cerebal palsy. She attends Every Sensation twice a week. She looks forward to it as they provide a lot of activities for her: swimming, disco, sensory room. She is very happy to go. I always ask her if she has enjoyed her day and she says yes. The staff are excellent with everyone and they always make you welcome. Also, I receive a monthly magazine telling parents what is going on. Brilliant place, and staff.

How likely would you be to recommend Every Sensation? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My daughter enjoys going to Every Sensation 5 days a week. There are different activities each day.

The staff and management are able to talk on any matters. I would recommend Every Sensation for a day centre to everyone.

How likely would you be to recommend Every Sensation? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Superb day centre. Fantastic, supportive staff who understands individual needs well.
Lovely location and wonderful facilities including a hydro pool. The manager and her staff work tirelessly to provide excellent care plenty of activities and also ensure any and all health care needs for my son are met. I cannot recommend highly enough very little choice around for a young adult who is severely disabled with complex health and care needs but without a doubt, this is five star fit for our son. He loves attending.

How likely would you be to recommend Every Sensation? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Every Sensation is a lovely is a lovely caring place for my daughter who is severely disabled to go and enjoy herself in a relaxing and happy atmosphere.

How likely would you be to recommend Every Sensation? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My daughter attends this day service 2 days a week. Lots of activities on offer in a person centred environment.

Always clean, good menu, friendly staff. Fantastic service.

I particularly like the new approach to clients entering the building.

How likely would you be to recommend Every Sensation? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

The centre is clean and tidy. The staff are excellent, very caring and attentive. I would have no qualms going to the manager with any problems I may have and communication is excellent.

How likely would you be to recommend Every Sensation? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Dad has been attending since the service opened and really enjoys it. Staff are really good with him and he has only good words for them all.

How likely would you be to recommend Tapton Hall Day Service? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have found the staff of The Swallows all to be welcoming, cheerful and very caring towards my mum.

They always have a varied menu daily and without The Swallows input with mum, we would clearly struggle.

How likely would you be to recommend The Swallows Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Kate Pledger, Managing Director at The Swallows Day Care Centre responded to this review on 12 Sep 2017:

Thank you very much. We are happy that we can be of support to you and your mum.

Kind regards,

Kate.

My wife started at Holmfield Day Centre at the beginning of August and up to now, I couldn't fault the place for care the staff are all great.
Friendly, happy, caring and feel my wife is in good hands and looked after very well. She seems to enjoy the care and friendship of the staff. Also, she says the meals are very good.

How likely would you be to recommend Holmfield Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother and I have attended Holmfield Day Centre for more than 2 years now. My mother seems very happy and so am I with the care she receives from all staff at this centre and I have no concerns about her care. I think the staff do an amazing job.

What does concern me is the fact that in the summer time there is no air and also the inside and outside could with a bit of modernisation. I have spoken to management at George Hythe House before and their answer was to look into this (aircon and decoration for a tidy up).

I would be very grateful if you could come back to me on this concern I have as I feel that I have been ignored on this matter since February 2017.

How likely would you be to recommend Holmfield Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Satisfactory

Facilities: Very Poor

Cleanliness: Good

Food & Drink: Poor

Activities: Excellent

Safety / Security: Excellent

Value for Money: Satisfactory

Treated with Dignity: Excellent

Kirsty Youngs, Manager at Holmfield Day Centre responded to this review on 12 Sep 2017:

Thank you for your comments, we always welcome feedback. We have been fundraising in order to modernise/update the facilities. By next spring you should see a big difference. We have had a number of grants and donations to create a 'Dementia Village' there will be shops and a café on the premises for all to use.

My son has complex needs, Every Sensation is a place that can offer the personal and medical needs he requires. I have found that they carry out their duties with obvious pleasure. The staff are very professional, considerate and caring. They have an extremely friendly attitude, vibrant and happy. The atmosphere is warm and loving and we, as parents, feel very welcome and reassured our son is in good hands all day.
It is managed strongly which is quite clear, as when the staff are not tending to a client, they are cleaning, once again with pleasure, so it is spotless. They are a credit.

How likely would you be to recommend Every Sensation? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Good

Overall Standard: Excellent

Treated with Dignity: Excellent

I could not manage my husband if he did not come to Blaydon Day Centre. They are so good and he gets activities that he would not get at home. It means I get a few hours to myself. Buses are good and staff are so friendly.

How likely would you be to recommend Blaydon Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My grandad has recently started at Birdston and I cannot praise the staff and centre enough. It has been fabulous! The staff have made such an effort to settle my grandad and as a family have reassured us so much. I am delighted my grandad has a place here as he is already really enjoying it, especially the food. We have already added on a second day. The playlist idea is great and makes settling so much easier, hearing familiar songs definitely boosts the moral.

How likely would you be to recommend Birdston Day Care? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

We are so lucky to have found Chelsea Court Place for my Mother, who has recently started attending regular day care there. Mum is so animated at the end of her day at the Club, and it is so nice for all the family to see. The staff are so friendly and welcoming, treat the residents with patience and respect, and act on any special requests you may have for your loved one. The physical environment is clean, bright, but also cosy with bright prints on the walls, comfy armchairs and tasteful decor. The Club is all on one level, so it's easy to navigate too.

Visitors can pop in anytime and even stay for lunch, which is always nutritious and delicious! There are so many activities and excursions on offer, so there's always something for Mum to look forward to. I cannot recommend Chelsea Court Place enough.

How likely would you be to recommend Chelsea Court Place Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

I have attended a number of meetings over the past six months and from each, I have learnt something about dementia. My wife was admitted to a care home in March 2017 and I continue to benefit from the presentation made by a professional. The knowledge gained helped me to understand my wife's problems and for me to treat her condition with compassion.

How likely would you be to recommend Blaydon Day Centre? Likely

Care / Support: Good

Staff: Good

Management: Good

Facilities: Good

Cleanliness: Good

Overall Standard: Good

Treated with Dignity: Good

My late mother really enjoyed her time at The Limes. Not only did the staff support my mother, they also supported our family. Fantastic place and excellent staff. I can't praise them enough. My mother visited several days a week for a few years and this enabled my sister and me to go to work knowing that mum was in a safe environment and was enjoying herself. The range of activities is brilliant.

How likely would you be to recommend The Limes Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

Santosh Day Care looks after all equally as if they are one family member. They have a variety of activities running throughout the week. They also provide cultural activities throughout the year. When you enter the centre it's so peaceful.

How likely would you be to recommend Santosh Day Care Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother was made very welcome and really enjoys going to Bushey Heath Day Centre Q Club. The staff treat my mother with respect and kindness. My mother likes the activities and chatting with the other day centre users. The environment is one of lovely music playing, tea and biscuits and laughter. The staff are attentive to their clients physical and emotional needs. Excellent service.

How likely would you be to recommend Bushey Heath Day Centre Q Club? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Good

Cleanliness: Good

Food & Drink: Satisfactory

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

For the past ten months, my mother who has Alzheimer's has been attending the Orchard Centre for two days a week. The Orchard Centre is well appointed and welcoming. It is well managed and resourced. The staff are a skilled, caring and compassionate team. The escorted transport and meals in the restaurant are all part of the service. The Orchard Centre has been transformative for Mum and the family. She has re-engaged with life: eating more, making new friends, joining in activities, enjoying hugs from staff.....and discovering a good singing voice! We couldn't do without the Orchard Centre.

How likely would you be to recommend Orchard Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Good

Food & Drink: Good

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mother goes to the Day Centre at The Orchard Centre and it has transformed her sense of herself as a worthwhile person. The warmth, kindness and patience of Elaine and all the staff is wonderful. The staff are flexible and don't mind changing bookings. The assistants who come to collect and drop off are genuinely kind and very good at getting Mum to go on days when it feels too much. The driver is very cheerful and kind. The themed days, like St Patrick's Day and Valentine's Day are a success. Singing and being allowed to clean in the kitchen are very good for Mum. She says she's bored sometimes.

How likely would you be to recommend Orchard Centre? Extremely Likely

Care / Support: Satisfactory

Staff: Good

Management: Good

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Satisfactory

My mother suffers with Alzheimer's and multi-joint Arthritis, she lives in a remote area and therefore sees little of people outside some very good neighbours, her carers and me. She attends Wold Haven Day Centre twice a week and though she always grumbles about having to go she loves every minute she is there. The staff are superb, full of patience, fun and compassion.
She has made so many new friends of all ages whilst there. The food is great (so I know she is eating real food) and the entertainments and trips they arrange are fantastic. Mum always seems to be doing something exciting, certainly far more than me.

I cannot praise or thank the staff and mum's new friends at the Day Centre enough. They not only break mum's loneliness they bring her so much happiness. I have to also admit that her visits to the Day Centre give me a much needed break when I do not have to worry because I know she is safe and contented.

How likely would you be to recommend Wold Haven Day Centre? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Don't Know

Overall Standard: Excellent

Treated with Dignity: Excellent

There is no trouble. I like the food. Staff are helpful. I meet some nice people.

How likely would you be to recommend Blaydon Day Centre? Likely

Care / Support: Satisfactory

Staff: Good

Management: Good

Facilities: Satisfactory

Cleanliness: Good

Food & Drink: Excellent

Activities: Satisfactory

Safety / Security: Excellent

Value for Money: Satisfactory

Overall Standard: Good

Treated with Dignity: Excellent

After an unlucky trip and fall on a bad pavement, I was offered a place in Bankview Health and Wellbeing Centre on one day per week a few years ago.
I consider that overall standards are high and that staff and management do a good job with regard to care and support for service users with a variety of health conditions.
Transport to and from the centre is provided, facilities are well maintained and occasional outings are arranged.
Prompting is required when serving food eg bread should be offered with soup and (side) salads with snacks.
A minor personal annoyance is the automatic provision of recorded music.

How likely would you be to recommend Bankview Day Care Centre? Likely

Care / Support: Good

Staff: Good

Management: Good

Facilities: Good

Cleanliness: Excellent

Food & Drink: Good

Activities: Good

Safety / Security: Good

Value for Money: Good

Overall Standard: Good

Treated with Dignity: Good

I am delighted to have found Tapton Hall Day Service for my mother who lives with me. Aged 92 with dementia, she is treated with great affection and enthusiasm by the staff who tailor their activities to her interests (eg seeking out a DVD on Wimbledon). They take note of small changes in her behaviour or mood. The centre is particularly attractive because it is an ordinary public venue for meetings, classes, weddings etc and doesn't have the feel of a specialist facility for vulnerable adults. My mother says as she leaves "this is a lovely place". Staff are very flexible and other day care at very short notice to suit my needs at a very good price.

How likely would you be to recommend Tapton Hall Day Service? Extremely Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Excellent

My mum attends daycare Monday - Friday, she is always welcomed and always states she had enjoyed her time there.

How likely would you be to recommend Bankview Day Care Centre? Likely

Care / Support: Excellent

Staff: Excellent

Management: Excellent

Facilities: Excellent

Cleanliness: Excellent

Food & Drink: Excellent

Activities: Good

Safety / Security: Excellent

Value for Money: Excellent

Overall Standard: Excellent

Treated with Dignity: Good

Julie Merrick, Service Manager at Bankview Day Care Centre responded to this review on 26 Jun 2017:

Dear Jacqui, Thanks for your kind words about Bankview Daycare.