Lloyd Court

High Kelling, Holt NR25 6AE
Review Us
9.8 98 Reviews
  • Lloyd Court, Holt
Lloyd Court provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term well-being and satisfaction in mind.

Tenures: Rent

Property Information: 40 Properties

  • Flats: 40 one bedroom flats

On Site Care Staff 24/7: Yes

Care Provided By: NorseCare

Community Alarm / Careline Service: Yes

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Care Provided

Length of Stay

  • Permanent Care

Other Care Provided

  • Personal Care

Facilities

  • Gardens
  • Bar/Café
  • Restaurant (open to public)
  • Hairdressing
  • Dining Room (residents only)
  • Guest Suite
  • Library
  • Lounge
  • Shop
  • Laundry Service

Good to Know

Person in charge

  • Tracy Saunders (Manager )

Local Authority / Social Services

Lloyd Court Reviews (98)

9.8

Lloyd Court has a Review Score of 9.8 (9.831) out of 10, based on 12 reviews in the last 2 years.
Over all time Lloyd Court has 98 reviews.

Overall Experience
  • 94
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Date Published
  • 98
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  • 12
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Reviewer Connection to Lloyd Court
  • 30
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Total of 98, showing 41-60
Review from C L (Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing negative to say about Lloyd Court. All the staff are kind and efficient.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind review about care and support at Lloyd Court.

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Review from Lucy S (Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel well looked after as I have a lot of health issues and the staff are excellent looking after me and management are excellent too.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thanks for your kind words about the care and support at Lloyd Court.

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Review from S C (Resident) published on 6 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are a pleasure to have here. They make my day, nothing is ever too much for them. The whole place is exceptionally clean, masks around at all times. I feel so safe here at Lloyd Court. They all bring out the best in me. Food is excellent. Management are asking what is there I would like them
to change. Nothing, leave things as they are. I've got respect for all here.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for this glowing report of the care and support received at Lloyd Court.

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Review from Jo O (Friend of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to comment on the generally good standard of care at Lloyd Court; this, in my experience, is usually the case but I have been particularly impressed by the level of care and compassion which all staff have demonstrated in dealing with my friend who has been unwell and, given the current climate,
has required a lot of extra attention and support.
In the middle of such dark days, I have been heartened by receipt of an email informing me of all of the positive and fun activities that residents have been supported to participate in (whilst still observing the regulations around social distancing etc); this, as far as I am concerned, goes above and beyond the call of duty.
Thank you all for looking after my friend and supporting her to remain independent and happy.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support your friend is receiving at Lloyd Court.

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Review from Jane W (Daughter of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
How lucky for my mum and I that she is in Lloyd Court - she is so happy there and so thankful to all the staff for the amazing standard of care and their devotion to the residents, especially during the lockdown. We both thank you so much for what you are doing in these testing times and are constantly
amazed at your professional attitude coupled with cheerful and kind care. Love you all.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you so much for your very kind words about the care and support your mum is receiving at Lloyd Court.

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Review from George K (Niece of Resident) published on 24 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has been a resident for nearly 5-years, and it has been the best move for him as he struggled to live independently. He is in an environment where he gets support/supervision with daily activities he struggles with. He can socialise with other residents but still has his own private space.
The staff appear very patient and friendly with him, especially as he can be difficult at times. The manager and her team are always extremely helpful, and we appreciate the work they all do with my uncle. They have the patience of saints!
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind words about the care and support your uncle is receiving at Lloyd Court.

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Review from Roger M (Nephew of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have an aunt who moved here last year, unfortunately in Feb 2020 she had to have a spell in the local hospital, and was most distressed at the thought of not being able to get back to her accommodation in Lloyd Court due to the Coronavirus lockdown, very stringent measures and procedures were carried
out and she was able to return just as the lockdown began. My aunt, for the first time in a long while, has felt protected, looked after and 'at home' in Lloyd Court, the staff there could not be any better or do any better, and I salute them for providing such care in what is a very distressing situation, thank you Lloyd Court.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for this very kind review and comments about the care and support your Aunt is receiving at Lloyd Court at this challenging time.

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Review from P H (Friend of Resident) published on 6 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited Lloy Court for the first time I was immediately impressed with a lovely fresh clean feel throughout, the entrance, through the front door, you are greeted by an amazing Christmas display. I would have no problem recommending Lloyd Court to anyone needing top care and accommodation.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about Lloyd Court.

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Review from Veronica T (Daughter of Resident) published on 11 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at all levels are great, they show care and interest in my mum, making her quality of life first class.
They not only care for my mum but also take an interest in me as a fussy daughter.
The food was below par and measures have been taken to improve them - I still feel a better variety of
green vegetables is needed.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support at Lloyd Court. As I'm sure you know, the catering at Lloyd Court is provided by an external provider, we will pass your comments on to them.

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Review from I T (Son-in-law of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are excellent and my markings below say it all.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your lovely review and scores for Lloyd Court.

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Review from Glenda B (Friend of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming to Lloyds Court over a year. I have found the staff very helpful. The whole building is always clean and always a pleasure to come into. From the cleaners to the Manager, they have always the time to chat. This is a place I would like to live in when I am in my 80's. Keep up the good
work.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind review of the care and support provided at Lloyd Court.

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Review from Kathleen R (Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like having my own flat, am able to suit myself. I enjoy walking around the grounds. The whole team at Lloyds Court are really good.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about Lloyd Court and the care team supporting you.

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Review from Helen H (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support that is provided is second to none and we can't fault it.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about the care and support at Lloyd Court.

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Review from Stephen H (Son of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ever since my father has moved to Lloyd Court I have never had any doubt that he is getting excellent care. I live many miles away and it is comforting to know that he is not lonely which was his biggest problem before he moved. The staff are all so kind and caring and help make him contented in his
new home.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your thoughtful comments about Lloyd Court and the care and support your father is receiving there.

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Review from Christine G (Daughter of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so impressed with Lloyd Court with the staff and management, my mum has settled in very well. The staff make myself and my family very welcome. I know my mum is well looked after and safe. Cleanliness is outstanding.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your comments and we're pleased your mum has settled in well at Lloyd Court.

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Review from Barbara L (Daughter of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Lloyd Court in April and has within a month settled in. There is a very high and intense standard of care which is provided from management down to cleaner and vice versa, every need is catered for and almost immediately put into place. The family are included in every decision
and Lloyd Court are very prompt in contacting family members should the need arise.
A fantastic, immaculate, caring, professional care home.
Highly recommended. Well done Lloyd Court.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your amazing comments about the care and support your mother is receiving following her move into Lloyd Court.

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Review from Janet W (Daughter-in-law of Resident) published on 26 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law moved into Lloyd Court just after Christmas 2017. From the first day he has been treated with dignity and respect and been shown kindness and consideration. As a result of this, he has flourished and I am delighted to say his health has improved way beyond our hopes. Today he is participating
and looking forward to the future. He's got his mojo back!
I cannot thank the staff of Lloyd Court enough for their friendly, professional and kindly care in this fabulous light, bright, airy and clean residence.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for this lovely review of the care and support your father in law has received since arriving at Lloyd Court.

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Review from Dianne A (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well kept and organised nursing home, staff very caring and compassionate.
Entertainment programme very good and usually appropriate for residents.
Woodlands Dementia Unit manager excellent, as are staff.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind words about Lloyd Court.

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Review from Peter (Friend of Resident) published on 2 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting Lloyd Court to see a friend, I find the premises very clean and bright.
The staff are kind and helpful. My friend is very happy with her surroundings and care.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your kind comments about Lloyd Court and we are pleased you are happy with the way your friend is being cared for.

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Review from Kayleigh D (Relative of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my uncle whenever I can. As soon as I walk through the door the atmosphere is so welcoming. The effort to make the front entrance eye-catching is amazing. I have taken photographs to show my friends. The manager and deputy manager responsible have a good eye for decorations and the tenants love
sitting there. My uncle loves living at Lloyd Court and the staff who visit him are a dedicated team and always go the extra mile.
Reply from Richard Smith, Marketing Manager at Lloyd Court

Thank you for your lovely review of Lloyd Court and the compliments towards the care and support that your uncle is receiving there.

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Current Review Score: 9.8 (9.831)

Overview of Review Score

The Review Score of 9.8 (9.831) out of 10 for Lloyd Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Extra Care Housing is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Lloyd Court is calculated as follows: ( (120 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    5 points are available for the first 5 Positive Reviews in the last 24 months: 3 points for the first Positive Review, and then 0.5 Points for each of the next 4 Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.5, 5th = 0.5)

    The 5 points relating to the number of Positive Reviews for Lloyd Court is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Extra Care Housing does not have a review in the last 24 months, then it will not have a Review Score.

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Awards / Recognitions (5)

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