When you're choosing a care home, hearing from people who have experienced it matters.
That's why in 2015 carehome.co.uk started collecting reviews for every care home in the UK. Today we're home to over 400,000 verified reviews from residents and their families - more than any other UK care home review website.
Every review is checked before it's published, helping you make decisions with confidence.
2015
Year carehome.co.uk reviews launched
435,761
Verified reviews
7,000+
Reviews verified every month
70+
Verification checks completed on every review
86%
Of all older person care homes have reviews
Reviews give you something regulatory inspection reports can't.
Reviews help you understand what everyday life is really like in a home, from the quality of care and staff support, to communication, activities and food. More than 75% of care seekers tell us our reviews are extremely or very important when choosing a care home.
We check every review before publication.
Our systems look for suspicious activity, and our Reviews Team investigates anything that needs a closer look.
Every year thousands of reviews that don't meet our strict review verification guidelines aren't published.
We verify that reviews are:
“Authentic reviews help families make informed care decisions. That's why we are committed to verifying reviews and maintaining the highest standards of trust and transparency.”
Will Blackwell
CEO, carehome.co.uk
Regulatory ratings (like the CQC ratings) of care homes are important. Reviews add another layer of insight.
Regulators assess standards and compliance. Reviews show the experiences of residents and families today.
Used together, they give you a clearer picture of a home before you arrange a visit.
Each care home receives a review score between 1 and 10, based on its verified reviews. The closer a home is to 10, the more positive the feedback it has received. Review scores make it easy to compare care homes and identify those that are highly rated by residents and their families.
A home's review score reflects:
The score gives you a useful starting point. The reviews themselves tell the fuller story.
An overall review score is useful, but the detail behind it tells you far more.
Our reviews break down the things families care about most - facilities, food, cleanliness, safety, staff, activities, management and value for money - giving you a well-rounded picture of daily life at each home.
That means you can look past the headline score and focus on what matters most to you and your loved one, comparing homes with real confidence.
Each year, we celebrate the top 20 care homes in every region and care home groups that families and residents rate most highly.
These awards are based entirely on verified reviews from the people who experience the care first-hand, offering real insight into the homes families value most.
Every care home in the UK is eligible for an award - whether they pay for extra visibility or not. That way, you know you're getting the full, honest picture.
Speak to our Care Help Team today. No obligation, no pressure, no cost.