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- Bennetts Castle Care Centre care home







Bennetts Castle Care Home, in Dagenham, is a homely residence specialising in quality care for people who are living with dementia and other general nursing needs.
The home employs qualified and experienced nursing staff trained to respect the dignity of all those with care needs through individualised care plans. The service values its community reputation and keeps up-to-date with the requirements of regulators, as well as care sector developments and innovations.
Care Provided by Bennetts Castle Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependant upon assessment.
The price(s) shown are provided by the care home. Contact Bennetts Castle Care Centre for full pricing details and T&Cs.
Contact Bennetts Castle Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bennetts Castle Ltd
- Private Owned
Person in charge
- Joanne Stoneman (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (66)
Bennetts Castle Care Centre Reviews (71)
Bennetts Castle Care Centre has a Review Score of 9.0 (8.970) out of 10, based on 7 reviews in the last 2 years.
Over all time Bennetts Castle Care Centre has 71 reviews.
They treated my mum with care, respect, dignity and compassion. She was always clean well fed and cared for, even though she could be difficult sometime due to her illness.
Her clothes were always washed clean and her room was cleaned every day. She also enjoyed the freshly cooked food
I can not recommend Bennetts Castle Care Home enough 'excellent'
The staff at Bennetts Castle were so caring during my father's last couple of weeks of life. Their care and compassion was admirable. I am so glad that in this last few days he was cared for so well, being washed, in clean clothes, watched over and cared for by all the staff every day. This has given me such comfort in a time of such sadness.
I visited several care homes before choosing this one. The staff really do care and take time to be kind and helpful to both residents and visiting families. Bennetts Castle Care Home is spotless and by far the cleanest home I visited. Definitely the right choice and a big thank you to all the staff who go above and beyond.
I can only thank the whole team at Bennetts Castle for the care that my late mum recieved. Also the compassion they showed us as a family, always happy to help and a friendly smile on arrival. I am so glad my mum had a good team looking after her.
We are thoroughly impressed with Bennetts Castle Care Home. Every member of staff is professional and friendly. They are looking after my mother who can no longer look after herself independently in her own home. Mum is being treated with dignity and respect. Her room is spacious and always exceptionally clean. Staff are always available to answer our questions, whether in person or by telephone. The management is very approachable and helpful, and understand the needs and sensitivities of both the resident and family. Calls to the Home are answered promptly and our queries are dealt with immediately. The atmosphere is upbeat and positive. I cannot recommend Bennetts Castle Care Home more highly.
Thank you for such a wonderful review. We always appreciate feedback as the staff work so hard to create a wonderful home for all of our residents.
My mum has been in this care home since April. I have always found the staff to be very pleasant and very helpful, we cannot fault them in that respect. The room is always nice and clean and if you do have any problems the management are willing to listen and help to put things right.
Bennetts Castle Care Centre is a wonderful care home. They have looked after our father so well. Kept him comfortable and in good condition at all times. Staff are very kind and attentive. Would highly recommend.
My brother was "discharged to assess" to Bennetts Castle after a lengthy hospital stay. Although all agreed that it was not the ideal place for my brother (as he is in his 50s and other residents were much older), everyone worked hard to make his stay as pleasant as possible. The home was always exceptionally clean, staff were pleasant and welcoming and we always felt the management team were "on our side." Through the NHS/adult social care processes, my brother is now doing well at home. Thank you to everyone at Bennetts Castle.
I would say that the rooms are ok, they are bright and there is a pleasant outlook onto the gardens, especially if you are on the ground floor. The only issue I would have is that the rooms could be cleaner, e.g. cobwebs and I did ask on a couple of occasions for Mum's room to be cleaned.
Mum was treated with dignity when she passed.
My mum passed away recently and the staff hugged us and gave their condolences and a nurse said how sweet Mum was.
When possible, they took my mum out to the garden which she enjoyed.
The home is clean and the rooms are nice and bright with an en-suite toilet.
My friend was cared for at Bennetts Castle Care Centre from January to July 2023. She was shown kindness and respect by the staff as her health, sadly, worsened. The care home staff are friendly and approachable and listen to any requests regarding care. The care home appears to run efficiently and relatives and friends of residents are listened to and respected.
My husband was lovingly and wonderfully cared for at this home for the past 4 years. He passed away in June 2023. His needs were extensive as he suffered from MS and was unable to do anything for himself. The home offered well-trained, compassionate staff and stimulating activities each day to join in. Times of celebrations and garden parties where family and friends could join in are regularly organised. The menu is varied and cooked on the premises. Having experienced several care homes over the years for respite purposes, Bennetts Castle has provided a home from home and with understanding and love.
My father recently moved to Bennetts Castle Care Centre from another care home and I can't fault the care he has received so far. His room is lovely and is always kept clean. The staff have made him feel very welcome.
My husband is treated with love, care and respect. The staff are very helpful and friendly. Management is easy to approach. My husband is well taken care of in terms of nutrition and personal care.
I am very happy with the care my mum receives at Bennetts Castle Care Home. She is so well cared for and I could not ask for more. She is happy and smiling all the time. Everyone is kind, caring and very supportive of my mum and of us when we visit.
All staff do an amazing job, looked after my father and supported his needs. Would highly recommend Bennetts Castle Care Home.
The overall experience of staff and carers was good. Friendly atmosphere and high-quality care provided.
I have nothing but great things to say about the service and all staff here, from the excellent meeting with the manager before my dad moved in, to the exceptional care and friendliness of all the staff looking after him. Seeing him now interacting with others has bought happiness to the family. It was solely missed in his later years but now is a relief to see this happening. Being able to make his room feel like a home from home is important and we have been able to do this. The nursing team is exceptional along with staff assisting with his food and also keeping the residents entertained. Well done to all, keep up the good work and thank you.
I was extremely happy with the care my uncle received here. He thrived in this environment and appeared to make positive and happy relationships with all staff. He was sad when he was discharged as the home became his home. As a family, we are very happy and grateful for the care that my uncle has received. Thank you to all staff.
My mum was in the home for palliative care, as she had terminal cancer. Our experience of the home was awful. The food was poor, and very rarely hot. Sometimes they even forgot to ask her what she wanted, or even bring her anything at all. Near the end of her life, she was left overnight in a soaking wet bed, even though she had pushed her alarm for help multiple times. While staying with her into the early hours, my family and I witnessed residents being shouted at and grabbed by staff. On the day mum died, we were told we could take as long as we needed to clear her room, two days later they were calling insisting we clear it immediately. All the directors and manager were interested in was filling the rooms and making money, they treated our complaints as meaningless. I feel sorry for the day staff who do their best but would not recommend anyone send their relatives here.
We are so sorry you feel this way, as you know your mum was visited regularly by the managers and directors and we had a lovely relationship with her, she always told us she had everything she needed and was being well looked after. We see our residents as family within our home and your statements...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Bennetts Castle Care Centre.
There are no upcoming events for Bennetts Castle Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Bennetts Castle Care Centre.
Accreditations
There are no accreditations posted yet for Bennetts Castle Care Centre.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Bennetts Castle Care Centre
What types of Care is Bennetts Castle Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bennetts Castle Care Centre have?
There are 66 Single Rooms.
What are the Facilities & Services at Bennetts Castle Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bennetts Castle Care Centre to the centre of Dagenham?
1.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Bennetts Castle Care Centre to verify any information. View our terms and conditions. Bennetts Castle Care Centre has an Enhanced Service -more info.