Bennetts Castle Care Centre

Bennetts Castle, 244 Bennetts Castle Lane, Dagenham RM8 3UU

Bennetts Castle Care Home, in Dagenham, is a homely residence specialising in quality care for people who are living with dementia and other general nursing needs.

The home employs qualified and experienced nursing staff trained to respect the dignity of all those with care needs through individualised care plans. The service values its community reputation and keeps up-to-date with the requirements of regulators, as well as care sector developments and innovations.

Owner: Bennetts Castle Ltd

Person in charge: Stefka Bakeva (Home Manager)

Local Authority / Social Services: London Borough of Barking and Dagenham Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Head/Brain Injury • Hearing Impairment • Neuropathic • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 40+.

Single Rooms: 64

Rooms with ensuite WC: 64

Weekly Charges Guide: Personal Care Single £820 – £1500 Nursing Care Single £820 – £1500 (These prices are only a guideline, please contact Bennetts Castle Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bennetts Castle Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Bennetts Castle Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Bennetts Castle Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 8 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.582 for Bennetts Castle Care Centre is calculated as follows: ( (88 Excellents x 5) + (47 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 141 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Bennetts Castle Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 8 Reviews ÷ 12.8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Bennetts Castle Care Centre has a Review Score of 9.2 (9.207) from 12 Reviews


Average Ratings

  • Excellent
    7
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bennetts Castle Care Centre?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bennetts Castle Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Both my Mum and Dad have dementia and reside at Bennetts Castle. All the staff are helpful, kind and caring and the home is very clean with regular entertainment for the residents. I feel lucky to have found such a caring environment for my parents

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

I cannot express the heartfelt gratitude I feel towards the staff, management, and friends that me and my late dad made at this home, both of us felt that we were part of a family and were made to feel like we belonged. The home is a very clean environment and is cared for as well as the residents. I cannot find a single fault. The management should be proud! Superb home!

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Since my wife and I have visited our friend over the last five months we have found that the staff are so kind and helpful. Nothing is too much trouble. The medical staff are excellent. They give our friend her medication and change her dressings. They also arrange any hospital appointments. All the staff are happy in their jobs and we have not found a miserable one.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My cousin was in Bennetts Castle Care Centre for just over a week as he was dying. The care, compassion, dignity and kindness he got from all members of staff was first class. I cannot express how grateful I am for the care and understanding he got. Everyone was like part of a big family, they couldn't do enough for him.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My husband has dementia and my family and I visit 3-4 times a week and we all agree he is looked after very well. He is always washed and dressed in clean clothes, every day sitting in the lounge after having breakfast in the dining room. The staff are very pleasant and helpful. Any queries are sorted out. Also, the activities people take him to music and singing which he loves (old songs).

How likely would you be to recommend Bennetts Castle Care Centre? Likely

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Average Rating:   4 out of 5

A friendly and welcoming run care home with 60+ rooms on 2 floors with ground floor rooms opening onto gardens.
The staff are cheerful, caring and supportive and the management is approachable and willing to listen to any concerns.
Having three lounges two overlooking gardens makes the place feel homely and offers a quiet spot to be with visitors.
Overall, not the cheapest care home in the area, but one where mum has settled happily and the family feel confident she is being well looked after.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I have nothing but praise and heartfelt thanks for this care home. My mum was a resident for eighteen months until her passing this August. From the very first day, they made not only mum but us as a family feel at home.
This made the transition for all of us so much more comfortable. Every member of staff from the kitchen staff, laundry ladies, housekeepers, care staff, activity ladies and nurses were friendly and caring, it was like we were all one big happy family.
Her final days there were as peaceful as they could be and the staff not only looked after her but us as well, which meant so much to all of us.
I am so pleased that this little gem of a place was where she spent her last months I could not have asked for anything else. So much so, I will definitely go back and visit them.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I like this home as the staff are very friendly, kind and helpful.
They look after the patients very well and I have seen how they act in an emergency.
I would recommend this home to family and friends.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Joanne Barlow, Director at Bennetts Castle Care Centre responded to this review on 02 Aug 2017:

Many thanks for your lovely review of our amazing nursing home.

My Mum was given dignity and respect in her end of life care at Bennetts Castle by staff on the first floor. We were also pleased to see two representatives attend her funeral in October. The home has been kind, supportive and very helpful in the time we used their services.

How likely would you be to recommend Bennetts Castle Care Centre? Likely

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Average Rating:   4.3 out of 5

Our dear mum was living at Bennetts Castle Care for five years. When she first went there, she was very poorly, but after she settled and became at ease with her new surroundings, staff, routine, she was very happy and became more at ease and stronger. Staff at the home are all very caring to mum and family. Mum also enjoyed craft sessions, knitting and good old fashion sing-alongs. Carers and management, all very approachable and we were kept informed of all things going on. Thank you all for all you did for our dear mum.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

Wesley, Manager at Bennetts Castle Care Centre responded to this review on 06 Dec 2016:

Thank you so very much for taking the time complete a review. It is much appreciated and valued by us all at the centre. It was our privilege to care for mum and we all miss her sorely.

My father was a resident for 15 months until he recently passed away. He has a lovely room looking onto the garden which made it fairly bright room. I found the staff, from the carers to the cleaners and laundry assistants, very helpful and sometimes went out of their way to go and chat to my father, which both he and myself were very appreciative.
My father was always clean, as was his room. My father seemed happy there.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

My dad moved into Bennetts Castle Care Centre in September 2015. Right from the start they treated him wonderfully and nothing was too much trouble. The staff were kind, friendly and extremely caring. Dad was treated as a real human being, not just a number.
If any issue arose, they were dealt with promptly. You could tell that the staff didn't treat it as just a job but really cared about all the residents. Dad felt very safe there (sadly he died in March 2016, in hospital). We, as a family, have nothing but praise for Bennetts Castle Care Centre.

How likely would you be to recommend Bennetts Castle Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Wesley Crombie, Home Manager at Bennetts Castle Care Centre responded to this review on 13 Apr 2016:

We would like to thank you for your kind review, the feedback means a great deal to the staff and allows us to further develop the service we provide here at Bennett's. We will sorely miss Dad and do hope you will continue to stay in touch with us. The kettle will always be on.

Wesley - Home Manager

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