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- Bennetts Castle Care Centre care home







Bennetts Castle Care Home, in Dagenham, is a homely residence specialising in quality care for people who are living with dementia and other general nursing needs.
The home employs qualified and experienced nursing staff trained to respect the dignity of all those with care needs through individualised care plans. The service values its community reputation and keeps up-to-date with the requirements of regulators, as well as care sector developments and innovations.
Care Provided by Bennetts Castle Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependant upon assessment.
The price(s) shown are provided by the care home. Contact Bennetts Castle Care Centre for full pricing details and T&Cs.
Contact Bennetts Castle Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Owner
- Bennetts Castle Ltd
- Private Owned
Person in charge
- Joanne Stoneman (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (66)
Bennetts Castle Care Centre Reviews (71)
Bennetts Castle Care Centre has a Review Score of 9.0 (8.970) out of 10, based on 7 reviews in the last 2 years.
Over all time Bennetts Castle Care Centre has 71 reviews.
Mum was here for 6 months with many medical issues not curable. The staff were always at hand and when we visited at least five to six times a week they always listened to us. Mum was always in full capacity for making decisions, which was respected. If she did not feel like getting up due to her illnesses, she was looked after in bed and waited on. Before Mum passed away in December 2022 she was being assessed and in her assessment, she had stated to the social worker while we were present, that she wanted to stay at Bennetts Castle Care Centre and not go anywhere else. During our time of visiting, we found all staff respectable and the care home manager gave us time to speak to us when we required updates. One thing we were impressed with was the knowledge individually the staff had about Mum and the interaction they had with her. They made us feel at ease, she had conversations with staff at lonely times. Facilities are good, food range is good, cleanliness no issues and staff are respectful.
My brother was very well looked after and cared for by very friendly staff and enjoyed his stay very much. I would recommend this home to anybody looking for a care home.
There is only one word to describe Bennetts Castle Care Centre - "excellent".
My father came to Bennetts Castle Care home with stage 4 stomach cancer. We weren't able to keep him comfortable at home. The staff are amazing, I cannot praise them highly enough! From the moment Dad entered their care to the moment that he passed just three weeks later, they couldn't do enough to help him. We felt assured that when we couldn't be there, they were looking after him. The reception staff were welcoming and helpful and helped make difficult visits much lighter. They even allowed me to bring Dad's Dog into the home, so they could say their goodbyes properly. The rooms are tidy and clean, the residents all seem very happy and the staff are the most caring wonderful people. Supportive right up to the end.
My husband was only at Bennetts Castle Care Centre for a short while but the care he received was amazing.
My dad was taken care of superbly. The staff at Bennetts Castle are like family. We felt totally at ease trusting him to be treated with love, kindness, care and dignity. He received all of the above in abundance! We couldn't have asked for more.
Whilst Mum was in here we cannot fault how she was looked after. She was very happy with all aspects - the staff, food, her room and all the care she received. Thanks to all the staff for looking after our mum!
The staff were fabulous, so helpful and so nice. Mum was so happy here. A big thank you for how all the staff looked after Mum.
My mother-in-law was a resident in this home for two years. We were so happy with her care there and the way the staff went out of their way to care for her. The palliative care and end-of-life care were exemplary, and we have nothing but praise for the staff there.
My uncle is safer and happier than at his home, as he wasn't being looked after by some services. This is less stressful for his family. He loves the food and staff. Thank you.
Very welcoming and very clean and tidy. Nurses are very good. The residents have plenty of entertainment and things to keep occupied.
All areas are clean and tidy.
We had high hopes for this care home after I visited and spent a long time with the manager and staff. When my mum went there for respite in February 2022, sadly the home did not meet our expectations. The quality of Mum’s meals were often not acceptable. On one occasion Mum was given just mash and spaghetti hoops as her main meal, sometimes we had to ask for more nutritious items. I spoke to the cook and nursing staff at length but things did not improve. Many meals were also not hot or not satisfactory due to content. Our mum’s hair wasn’t combed every day, I had to ask or I did it myself. There were several visits when Mum didn’t have proper undergarments on. Mum caught Covid on the second week of her stay and was treated successfully thankfully, for it and sepsis in hospital. However, home staff did keep us informed when Mum became unwell and acted swiftly. Most of the staff however, were nice and even cleaning staff stopped to chat to our mum. The home is kept clean and tidy.
Overall, the home is satisfactory and well maintained. They put on a variety of activities and do try to get all the residents involved. The care home needs to relate to the family more - what is the resident's care plan. The staff member who writes about residents to relatives should read as they seem to make mistakes with personal information.
First impressions, staff were extremely helpful and polite. Home is clean. So good first impressions.
Pleasantly surprised - seems fantastic with the residents.
My sister entered Bennetts Castle in October 2021 in a state of very poor health. She has early-stage dementia and a history of frequent falls. She is 84 and was living alone. Most of her family, including myself (next of kin) live in Ireland. I give credit to Bennetts Castle for restoring my sister to good health with their special care, both nursing and social care. This is a family business, and the atmosphere is warm and welcoming. I am grateful for their support of me and my family, as well as my sister.
The staff were friendly and welcoming, even though we had only just met and in such terrible circumstances. The manager was extremely caring and was able to give me all the time I needed.
After coming out of the hospital straight to the home, I felt that the room was light, airy with a great garden (which he loved always) to end his final days.
Nothing was too much for them. I could call mornings, afternoon and night just to see how Dad was.
On the last day, the staff were very empathetic, and the nurse who looked after him stayed with us until we were ready to leave. I can not thank them enough for the support to not only my dad but also us during this time.
Overall I'm satisfied that my dad is being well cared for. Generally, the staff are helpful and diligent. As a family, we've had one or two issues but they were resolved to our satisfaction. I would recommend this care home to others if asked. I feel that the management is striving to continually make improvements and that is very reassuring.
Always smiling.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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