Bennetts Castle Care Centre

Bennetts Castle, 244 Bennetts Castle Lane, Dagenham RM8 3UU
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8.7 68 Reviews
  • Bennetts Castle Care Centre, Dagenham
Bennetts Castle Care Home, in Dagenham, is a homely residence specialising in quality care for people who are living with dementia and other general nursing needs.

The home employs qualified and experienced nursing staff trained to respect the dignity of all those with care needs through individualised care plans. The service values its community reputation and keeps up-to-date with the requirements of regulators, as well as care sector developments and innovations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Fees dependant upon assessment.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Bennetts Castle Ltd

Person in charge

  • Alina Radu (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 1

Room Information

  • Single Rooms (66)

Bennetts Castle Care Centre Reviews (68)

8.7

Bennetts Castle Care Centre has a Review Score of 8.7 (8.721) out of 10, based on 5 reviews in the last 2 years.
Over all time Bennetts Castle Care Centre has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Bennetts Castle Care Centre
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Total of 68, showing 21-40
Review from Tracyann W (Daughter of Resident) published on 3 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came to Bennetts Castle Care home with stage 4 stomach cancer. We weren't able to keep him comfortable at home. The staff are amazing, I cannot praise them highly enough! From the moment Dad entered their care to the moment that he passed just three weeks later, they couldn't do enough to
help him. We felt assured that when we couldn't be there, they were looking after him. The reception staff were welcoming and helpful and helped make difficult visits much lighter. They even allowed me to bring Dad's Dog into the home, so they could say their goodbyes properly. The rooms are tidy and clean, the residents all seem very happy and the staff are the most caring wonderful people. Supportive right up to the end.
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Review from Geraldine J (Wife of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only at Bennetts Castle Care Centre for a short while but the care he received was amazing.
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Review from M W (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was taken care of superbly. The staff at Bennetts Castle are like family. We felt totally at ease trusting him to be treated with love, kindness, care and dignity. He received all of the above in abundance! We couldn't have asked for more.
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Review from Anthony S (Son of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whilst Mum was in here we cannot fault how she was looked after. She was very happy with all aspects - the staff, food, her room and all the care she received. Thanks to all the staff for looking after our mum!
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Review from John S (Son of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were fabulous, so helpful and so nice. Mum was so happy here. A big thank you for how all the staff looked after Mum.
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Review from Lin R (Daughter of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was a resident in this home for two years. We were so happy with her care there and the way the staff went out of their way to care for her. The palliative care and end-of-life care were exemplary, and we have nothing but praise for the staff there.
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Review from Debbie C (Niece of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle is safer and happier than at his home, as he wasn't being looked after by some services. This is less stressful for his family. He loves the food and staff. Thank you.
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Review from S U (Daughter of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming and very clean and tidy. Nurses are very good. The residents have plenty of entertainment and things to keep occupied.
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Review from C W (Daughter of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff always friendly.
All areas are clean and tidy.
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Review from Angela M (Daughter of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
We had high hopes for this care home after I visited and spent a long time with the manager and staff. When my mum went there for respite in February 2022, sadly the home did not meet our expectations. The quality of Mum’s meals were often not acceptable. On one occasion Mum was given just mash and
spaghetti hoops as her main meal, sometimes we had to ask for more nutritious items. I spoke to the cook and nursing staff at length but things did not improve. Many meals were also not hot or not satisfactory due to content. Our mum’s hair wasn’t combed every day, I had to ask or I did it myself. There were several visits when Mum didn’t have proper undergarments on. Mum caught Covid on the second week of her stay and was treated successfully thankfully, for it and sepsis in hospital. However, home staff did keep us informed when Mum became unwell and acted swiftly. Most of the staff however, were nice and even cleaning staff stopped to chat to our mum. The home is kept clean and tidy.
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Review from Julie W (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the home is satisfactory and well maintained. They put on a variety of activities and do try to get all the residents involved. The care home needs to relate to the family more - what is the resident's care plan. The staff member who writes about residents to relatives should read as they seem
to make mistakes with personal information.
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Review from B W (Grandson of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
First impressions, staff were extremely helpful and polite. Home is clean. So good first impressions.
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Review from J A (Godson of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasantly surprised - seems fantastic with the residents.
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Review from Joan C (Sister of Resident) published on 30 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister entered Bennetts Castle in October 2021 in a state of very poor health. She has early-stage dementia and a history of frequent falls. She is 84 and was living alone. Most of her family, including myself (next of kin) live in Ireland. I give credit to Bennetts Castle for restoring my sister
to good health with their special care, both nursing and social care. This is a family business, and the atmosphere is warm and welcoming. I am grateful for their support of me and my family, as well as my sister.
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Review from V F (Daughter of Resident) published on 6 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unfortunately, my dad was only in Bennett’s castle for 2-days. Those 2-days he was treated with compassion and with the care he deserved.
The staff were friendly and welcoming, even though we had only just met and in such terrible circumstances. The manager was extremely caring and was able to give
me all the time I needed.
After coming out of the hospital straight to the home, I felt that the room was light, airy with a great garden (which he loved always) to end his final days.
Nothing was too much for them. I could call mornings, afternoon and night just to see how Dad was.
On the last day, the staff were very empathetic, and the nurse who looked after him stayed with us until we were ready to leave. I can not thank them enough for the support to not only my dad but also us during this time.
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Review from K A (Son of Resident) published on 4 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I'm satisfied that my dad is being well cared for. Generally, the staff are helpful and diligent. As a family, we've had one or two issues but they were resolved to our satisfaction. I would recommend this care home to others if asked. I feel that the management is striving to continually make
improvements and that is very reassuring.
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Review from R P (Son of Resident) published on 12 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful all the time.
Always smiling.
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Review from Paul D (Son of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my father was transferred from the hospital through to his passing, the care and attention he received was everything we hoped it could be. Dad was treated with compassion and courtesy, despite being a challenging patient owing to his condition. The family considers ourselves lucky that
Bennetts Castle Care Center was able to accommodate Dad and wish to thank them for their professionalism in challenging circumstances; they excelled, and we wish to thank them unreservedly.
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Review from P P (Wife of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff very pleasant, they take good care of my husband, he is always smart and clean.
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Review from M S (Husband of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind in every way.
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Current Review Score: 8.7 (8.721)

Overview of Review Score

The Review Score of 8.7 (8.721) out of 10 for Bennetts Castle Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.842 for Bennetts Castle Care Centre is calculated as follows: ( (50 Excellents x 5) + (5 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 57 Ratings = 4.842
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.879 Points relating to the number of positive Reviews for Bennetts Castle Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 5 Positive Reviews ÷ 13.2 = 0.379
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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