Valley Lodge

3 & 5 Valley Road, Chandler's Ford, Eastleigh SO53 1GQ
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8.2 11 Reviews
  • Valley Lodge, Eastleigh
Valley Lodge is located in one of Chandler's Ford's most exclusive areas, and is minutes from the M3 and M27. The property stands in a mature half-acre plot and can be enjoyed by residents in the summer and wildlife throughout the year. Valley Road is a quiet location, but very conveniently situated.

The home is registered with the Commission for Social Care Inspection to accommodate 30 older people, including those with early dementia. Accommodation is offered in bedrooms that are grouped around separate living and dining areas so that, from a resident's perspective, each "side" of the home accommodates about 15 people.

All bedrooms exceed the National Minimum Standards for Care Homes. Many of them have en-suite facilities. Residents are encouraged to use their bedrooms and the communal areas throughout the day. They are welcome to install television sets and telephone lines in their rooms.

A good menu selection is offered at breakfast, a cooked meal at midday and a choice of sandwiches or hot snack in the evening. Tea, coffee and biscuits are served throughout the day. A specially designed menu has been drawn up with the help of residents and is regularly reviewed to ensure satisfaction.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Camellia Care (Chandler's Ford) Ltd

Person in charge

  • Paula Key (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (30)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Valley Lodge Reviews (11)

8.2

Valley Lodge has a Review Score of 8.2 (8.239) out of 10, based on 5 reviews in the last 2 years.
Over all time Valley Lodge has 11 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Valley Lodge
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Total of 11, showing 1-11
Review from Z W (Sister of Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I both feel that my sister has settled in and enjoys her time at Valley Lodge.
The staff are very good with my sister and ourselves. Well done.
Reply from Chloe Fleet, Admin at Valley Lodge

Thank you very much for your lovely review, we appreciate it and we are happy your loved one has settled in well.

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Review from J B (Wife of Resident) published on 27 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the overall care that my husband receives. I find the staff very friendly and cooperative. They are very courteous to the residents and have infinite patience. I think more fresh fruit could be added to the residents diet. In some cases, there is too much food on the dinner plate
for the mid day lunch. The activities are noted but I am not aware of my husband's participating, although I appreciate that he is not that mobile. I must admit I have not asked.
Reply from Chloe Fleet, Admin at Valley Lodge

Thank you for a lovely review. Our activities can be adapted where required for each individual to ensure everyone is able to take part and have fun.

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Review from S T (Daughter of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Valley Lodge are very welcoming and caring. They create a homely feeling at the home. They always act in a professional manner.
Reply from Chloe Fleet, Admin at Valley Lodge

Thank you very much for taking the time to give us a review, we appreciate your lovely feedback.

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Review from W S (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Valley Lodge are amazing and treat Mum as if she were their own family. Mum is always included in all activities and treated with respect in a difficult situation having dementia.
Reply from Chloe Fleet, Admin at Valley Lodge

Thank you very much for taking the time to give us a lovely review, we appreciate your kind words.

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Review from Michael L (Son-in-law of Resident) published on 17 December 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good, it was my wife's and I first time having to consider care for one of our relatives. The initial contact with the staff at Valley Lodge was both compassionate and caring. They have guided us through this very difficult period with knowledge and care for which we will be forever thankful.
My Father-in-law has settled in very well and we both feel we have made a good choice.
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Review from J C (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly, caring and hardworking. I feel very relaxed knowing she is safe and well cared for. The home is always clean and fresh with a nice atmosphere. I would happily recommend the home to others.
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Review from J B (Daughter of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were excellent in settling in my Mum upon her arrival, which was very comforting. The rooms are spacious with the large ensuite still giving independence to the resident. The food is good quality and varied. Nice views and a relaxed atmosphere. Really good staff, nothing is a bother to them
and excellent for advice.
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Review from A H (Cousin of Resident) published on 21 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lack of feedback on requests for haircare, podiatry, hearing aid batteries and medical care is an ongoing problem. Sometimes no staff are around who can supply answers and management is not very visible. Having a receptionist would speed up entry and exit and would be a focal point for enquiries as
mentioned above.
Reply from Karim Rajan, Director at Valley Lodge

Personal matters regarding residents can only be discussed with next of kin or power of attorney holders, in line with our privacy and dignity policy. Staff are therefore not able to pass over information without written consent.

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Review from H B (Daughter-in-law of Resident) published on 16 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is always clean and tidy. The food is good, fresh, hot and of a good standard. The staff are always welcoming and very helpful. It feels like a home and I would recommend.
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Review from M K (Wife of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care home is very friendly, very helpful in any personal matters. My husband is happy to be there and enjoys the food. My big worry was that he was falling quite a lot, I think something has been put in place now so that he has someone with him when he goes for a walk.
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Review from Amanda R (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Iw ould not hesitate to recommend Valley Lodge to other people wanting a care home. All rooms have a modern feel with ensuite bathroom and toilet. All staff are caring, polite and very helpful. Valley Lodge are always happy to discuss any worries/recommendations you may have about your loved ones.
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Current Review Score: 8.2 (8.239)

Overview of Review Score

The Review Score of 8.2 (8.239) out of 10 for Valley Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.207 for Valley Lodge is calculated as follows: ( (21 Excellents x 5) + (29 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 58 Ratings = 4.207
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.032 Points relating to the number of positive Reviews for Valley Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 5 Positive Reviews ÷ 9.4 = 0.532
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Feb 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Paula

Paula Key

Job Title: Manager Joined: 2009

Mrs Key has been in care since 2003. Mrs Key started as a care assistant and has worked through her personal development to become a dual registered manager (Valley Lodge and Shangri-La).


Qualifications include: NVQ Level 5 diploma in leadership for health and social care and children and young people's services - Adult residential management NVQ 3 and 4 in Care; NVQ in leadership and management

Chloe

Chloe Fleet

Job Title: Admin Assistant/Activities Coordinator Joined: 2023

I was employed 2 months ago by the home as an Admin Assistant to the Manager, Paula Key. In the short space of time, I have been here, I have also taken on the role of Activities Coordinator so that while I am in the home, I can get to know our residents on a personal level and interact with them on a daily basis.


I have loved getting to know the people I will be working alongside in the home, and I enjoy seeing the residents engage in fun and games daily.

Frequently Asked Questions about Valley Lodge

What types of Care is Valley Lodge registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Valley Lodge have?

There are 43 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Valley Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Valley Lodge to the centre of Eastleigh?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Valley Lodge to verify any information. View our terms and conditions. Valley Lodge has an Enhanced Service - more info.