Ettrick Grove, High Barnes, Sunderland SR4 8QA
Group: St Cuthbert's Care
Person in charge: Julie Thompson (Manager)
Local Authority / Social Services: Sunderland City Council (click for contact details)
Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 53 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 50+.
Single Rooms: 53
Rooms with ensuite WC: 53
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Holy Cross Nursing Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Holy Cross Nursing Home has a Review Score of 6.5 (6.547)
The Review Score of 6.5 (maximum of 10) for Holy Cross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Holy Cross Nursing Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.5 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Holy Cross Nursing Home is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.547 Points relating to the number of positive Reviews for Holy Cross Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.6 Target = 0.094 , then divided by 2 = 0.047
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Amber H (Granddaughter of Resident) on Sunday 9 October 2016. Relates to September 2016.
This is a fabulous nursing home more like a home from home much nicer than a hospital. All of the staff are so friendly and take the time to talk you through everything. My Grandad sadly passed away here and although he was only a resident for a week the staff looked after him well and made sure he was comfortable at all times. The family couldn't have chosen a better place for him.
How likely would you be to recommend Holy Cross Nursing Home? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Don't Know
There are currently no awards/recognitions posted yet for Holy Cross Nursing Home
There are currently no Care Home Idol entrants who have performed at Holy Cross Nursing Home