Holy Cross Nursing Home

Ettrick Grove, High Barnes, Sunderland SR4 8QA
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8.1 8 Reviews
  • Holy Cross Nursing Home, Sunderland
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our care home fees are based on a range of factors, including specific care needs, that can change over time. As of, 1 January 2024, our fees will start from £1,150 per week.


Our fees cover the cost of your personally tailored 24/7 care plan, utility bills, all meals and snacks and an extensive wellbeing programme of activities and events. The single fee that you will pay will cover:
•   Cost of personal care
•   Accommodation
•   Heating and lighting
•   All catering including meals, snack and drinks
•   Laundry
•   Housekeeping services


The following extra items and services are not covered by the weekly fees; however, we can arrange for them to be provided (at an additional cost):
•   Professional hairdressing
•   Personal copies of newspapers or magazines
•   Personal purchases such as stationery, confectionery, toiletries etc.
•   Clothing, shoes and slippers
•   Dry cleaning
•   Subscription TV and telephone services


We provide a truly personalised approach to care and therefore, we need to fully understand your needs to give you an accurate estimate of your fees.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Emma Parkin (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (3)
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Holy Cross Nursing Home Reviews (8)

8.1

Holy Cross Nursing Home has a Review Score of 8.1 (8.061) out of 10, based on 3 reviews in the last 2 years.
Over all time Holy Cross Nursing Home has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 0
Date Published
  • 8
  • 1
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  • 3
  • 5
Reviewer Connection to Holy Cross Nursing Home
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from Sandra M (Sister of Resident) published on 20 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has just spent the last 15 months as a resident in Holycross, the care she received was outstanding, nothing was ever too much trouble. The staff were amazing, very friendly and extremely supportive to both my sister who was the resident, myself and my other sister. The rooms were very comfortable
and large in size with most having en-suites. If there was one thing not to the highest standard was the food. I must say my sister was the fussiest person in the world to feed but having said that, I wouldn't have wanted many of the choices that were on offer. Please don't let that put you off , I would recommend this home hands down, over any others we looked at. Holy cross made the last 15 months of my sisters life so much more bearable and they did every last thing they could to make her happy and as comfortable as possible. Thank you a million times for what you all did, we will miss you all.
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Review from Tracey H (Sister-in-law of Resident) published on 8 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Best Care Home we have ever been in. We enjoy visiting our relative at the Care Home. She has significant disabilities and very poor health. Nevertheless, the staff there always supports her to maximize her strengths, abilities, and wishes and she always has some news for us. We are able to associate
with other residents and able to have privacy with our relative and a cup of tea. The staff is organized and brilliant too.
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Review from Allyson P (Friend of Resident) published on 18 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was admitted to Holy Cross in the final weeks of his life. Although he always wanted to see his final days at home, the care and dedication to him was exemplary and he regarded Holy Cross as home. He was warm, fed and loved by those around him.
We cannot thank you enough for everything you
did to help and the support you offered to family and friends.
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Review from J R (Sister of Resident) published on 27 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a regular visitor to Holy Cross Nursing Home where my sister is a resident. The staff are always friendly and welcoming. They treat the residents with care, kindness and respect. They encourage residents to take part in activities, help them when necessary and genuinely seem to care for each one
as an individual. I am very relieved my sister is a resident there.
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Review from M C (Wife of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Atmosphere is very good. All the staff provide excellent care and I find without exception very welcoming and friendly.
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Review from J S (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very satisfactory, well-kept, clean at all times. The staff are exemplary and approachable at all times too. No complaints at all. Dad is very comfortable.
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Review from M D (Regular Volunteer) published on 14 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m currently a regular volunteer but my parent was resident from 2015 to 2019. The staff have always been attentive and tried to help as much as possible. Everyone is pleasant and seems to do their best. My current role is well-supported and assistance is available when needed. Lovely to me, recognised
during volunteers week by the home! Christian and caring!
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Review from Amber H (Granddaughter of Resident) published on 12 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a fabulous nursing home more like a home from home much nicer than a hospital. All of the staff are so friendly and take the time to talk you through everything. My Grandad sadly passed away here and although he was only a resident for a week the staff looked after him well and made sure he
was comfortable at all times. The family couldn't have chosen a better place for him.
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Current Review Score: 8.1 (8.061)

Overview of Review Score

The Review Score of 8.1 (8.061) out of 10 for Holy Cross Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Holy Cross Nursing Home is calculated as follows: ( (23 Excellents x 5) + (8 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 35 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.518 Points relating to the number of positive Reviews for Holy Cross Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 3 Positive Reviews ÷ 11.2 = 0.268
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Holy Cross Nursing Home

What types of Care is Holy Cross Nursing Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Holy Cross Nursing Home have?

There are 54 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Holy Cross Nursing Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holy Cross Nursing Home to the centre of Sunderland?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Holy Cross Nursing Home to verify any information. View our terms and conditions. Holy Cross Nursing Home has an Basic Service - more info.