Alexandra House

3 Highbury Avenue, Prestatyn LL19 7NR

Alexandra House is a warm and welcoming residential home that provides short stay respite for adults with learning disabilities aged 18 and over.

Specialist care is available for the care of adults with moderate or profound learning disabilities, people with autistic spectrum disorders and complex needs.

Alexandra House offers a home away from home environment and places each service user's wellbeing at the heart of every planning process. There is a focus on the promotion of user-led participation, individuality, and independence.

Care plans are tailored to the needs of the individual and relatives and clients are kept informed about major care decisions.

Owner: Tia Hulson

Person in charge: Tia Hulson (Owner/Manager)

Local Authority / Social Services: Denbighshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 4 Service Users

Registered Care Categories*: Learning Disability • No Medical Intervention • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Asperger Syndrome • Autism/ASD • Challenging Behaviour • Down Syndrome • Epilepsy • Hearing Impairment & Deafness • Prader-Willi Syndrome • Profound & Multiple Learning Disabilties • Speech Impairment • Visual Impairment

Admission Information: Direct Payment, Self referrals, NHS and Social Services referrals. Ages from 18 to 75.

Languages Spoken by Staff (other than English): Welsh, French

Single Rooms: 4

Shared Rooms: 0

Rooms with ensuite WC: 4

Weekly Charges Guide: Personal Care Single £800 – £1770 (These prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements.)

We provide freshly cooked home meals daily for respite and day service clients.
Staff are trained to meet all aspects of clients personal care based on individual assessment.
All in-house based activities are free.
We promote life skills and constantly assess individual abilities.
We offer free transportation within a 4 mile radius.
We do your laundry depending on the length of your stay.

Facilities & Services: Day Care • Respite Care • Independent Living Training • Close to Local shops • Near Public Transport • Wheelchair access • Gardens for residents • Television point in own room


Alexandra House is open to prospective service users from 9am to 6pm. Please call for further details.

Latest Care and Social Services Inspectorate Wales* Report on Alexandra House: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.


The Review Score of 8.9 (maximum of 10) for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Alexandra House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for Alexandra House is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Alexandra House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 0.8 positive Reviews (4 registered maximum number of service users ÷ 5). 1 Reviews ÷ 0.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.9 Alexandra House has a Review Score of 8.9 (8.917) from 1 Reviews

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Alexandra House?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Alexandra House

  • Mother of Resident/Service User

Our son uses the facility for respite each month for approximately 3 nights each time. He has quite complex needs, yet the staff are extremely accommodating and understanding of this. He enjoys his stays there and is alway happy to return and enjoys the company of other service users, staff and management. Owners/management are often at the facility and are always available and easy to talk with.

How likely would you be to recommend Alexandra House? Extremely Likely

Overall Standard


Care / Support


Treated with Dignity

Food & Drink




Safety / Security


Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Alexandra House

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

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Job Vacancies

Staff Profiles


Tia Hulson

Job Title: Registered Provider and Registered Manager

Joined: 2016


Tia is the Registered Provider and Manager of Alexandra House. She holds a BSc. (Hons.) Degree in Counselling and Social Policy, Masters / Postgraduate Diploma in Social Work Studies, Supervising Student Social Work qualification (Practice Teaching) and she achieved her NVQ Level 5 in Leadership and Management in 2016.

Tia worked within Children Services for 8 years and prior to that worked with women and their children fleeing Domestic Violence. She also supported adults with Learning Disabilities who are from Jewish communities. Tia has a wealth of knowledge on safeguarding issues within both Children and Adult services.
Tia is always available for you or your family to talk to and she likes to hear your views.


Gaynor Hughes

Job Title: Senior Support Worker (Day Service)

Joined: 2017


Gaynor leads our Day Service and holds a BA Hons. Degree in Health and Social Care / Sociology. She also completed a Diploma in Health and Social Care NVQ level 3, City and Guilds level 2 essential skills and communication number. Gaynor brings with her a wealth of experience of working with children and adults in various settings. She is attentive, considerate, activity focused and promotes the wellbeing of service users in a kind and respectful manner.

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Linda Hooper

Job Title: Support Worker (Day Service)

Joined: 2017


Linda is highly experienced in working with children and has gained Diplomas 2 and 3 in Childcare and Learning Development. Linda has a passion for creativity and arts. Linda relates well with service users, demonstrates respect and utilises her creativity to promote their wellbeing. Linda also holds qualifications in Secretariat studies.

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Belinda Simpson

Job Title: Part Time Support Worker (Respite Service)

Joined: 2017


Belinda has years of experience working within the care sector. She attained her NVQ level 3 qualification in 2012 and has worked in various settings within health and social care services. Belinda is personable, always courteous and demonstrates respect for individuals. Despite being a part time member of the team, Belinda is very much integral to the safe running of the service and keen on promoting Health and Safety practices within the service.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Alexandra House