Howlish Hall Residential Care Home Reviews (13)
2.0
Howlish Hall Residential Care Home has a Review Score of 2.0 (2.045) out of 10, based on 2 reviews in the last 2 years.
Over all time Howlish Hall Residential Care Home has 13 reviews.
Review from M M (Daughter of Resident) published on 19 June 2025
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
The carers are all hard working and look after residents as best as they can. The facilities and upkeep of Howlish Hall is what lets it down, the heating system replacement started in October 2024 and is still not completed or even working, the lift often breaks down and the general maintenance is almost
non existent. The chef left in May 2025 and carers are currently cooking meals which, in my opinion, shouldn't be happening. There have been 5 managers since 2022 which is unsettling.
Reply from Janine Owen, Home Manager at Howlish Hall Residential Care Home
Thank you for your review and comments regarding our staff team. I can confirm that the home does have a qualified cook in the kitchen. I can also confirm that work is taking place upgrade the building and facilities within the home.
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Review from T O (Friend of Resident) published on 7 January 2025
Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
All staff were friendly and tried their best to provide good care. This was not always achieved. On occasion staff were not available for some time to provide support for toileting and general care.
The facilities (including the garden and external areas) are dated; in places, are in disrepair; and
The facilities (including the garden and external areas) are dated; in places, are in disrepair; and
generally in need of TLC.
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Review from Karen J (Daughter-in-law of Resident) published on 11 September 2023
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Originally the decision to place Father in a home was hard. The staff were fully informative and took the time to sit and have laughs since end-of-life care cannot complement the care and attention to the littlest details, always remaining professional but attentive. The only downside the room is ready
for an update, the situation of area in the home, limited outlook and light.
Reply from Dan Rigden, Home Manager at Howlish Hall Residential Care Home
Hi Karen, I am glad your experience was positive in such a sensitive time and thank you for taking the time to review Howlish Hall.
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Review from Alison S (Partner of Resident) published on 12 April 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner came here a few weeks ago as a permanent resident, he had been here before on respite and I was sure this was the place when I could no longer take care of him. I couldn't be more satisfied and pleased, the staff are so so special, all lovely, kind, caring, encouraging etc, there's plenty
going on if the residents want to join in, lovely setting. Comfy rooms and the laundry is changed daily, I couldn't ask for better care. I wish he was at home with me but this is the next best. I would highly recommend. Thank you to you all
Reply from Dan Rigden, Home Manager at Howlish Hall Residential Care Home
Thank you for the lovely review, I am so pleased that is how you feel.
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Review from M C (Daughter of Resident) published on 30 September 2021
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Caring, pleasant and compassionate staff. Always helpful and available for discussions with family. Aesthetics both internally and externally not the best, needs attention.
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Review from B S (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Caring staff and friendly atmosphere.
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Review from N M (Daughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been resident in Howlish Hall since June 2019 to date. During that time she has been so well cared for. She is treated with dignity and respect. She is always clean and nicely dressed. The carers are excellent. They have gone above and beyond with looking after the residents during the
pandemic. If there is a problem it is dealt with quickly and the family are always kept up to date by management. The staff are always cheerful and make you welcome. A lovely home. Would recommend it to others. Well done Howlish Hall staff.
Reply from Julie Hawthorn, Admin - Business Development at Howlish Hall Residential Care Home
Thank you for your kind words. It's a pleasure looking after your mother
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Review from K C (Son of Resident) published on 15 March 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would tell anyone about this home as they are very helpful. Nothing is a problem and all was on the go with residents. The staff are very friendly and helpful and it's always clean and tidy. They can not do enough for the residents of the care they give is above eight. Beyond what other care homes
do I am grateful for what they do for my mam.
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Review from Linda H (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Can't fault the standard of care provided to my mother, especially during these difficult times. The staff are always helpful, knowledgeable and willing to go the extra mile. The food, entertainment and facilities make her stay here seem like home.
Reply from Julie Hawthorn, Admin - Business Development at Howlish Hall Residential Care Home
Thank you for your kind words. Your mother is a pleasure to look after.
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Review from J H (Sister-in-law of Resident) published on 18 February 2021
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am full of admiration for the management and staff for the love and care they are giving to my sister-in-law. When my sister was in the same care home the staff could not have cared for her any better if she had been their own mother and sister. Treated with love and dignity and respect. As are the
visitors.
Reply from Julie Hawthorn, Admin - Business Development at Howlish Hall Residential Care Home
Thank you for your kind words. This does really mean a lot to us.
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Review from Anthony P (Son of Resident) published on 25 January 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father is a resident at Howlish Hall. He has flourished since going into the home.
We find the staff terrific, kind and caring, nothing is too much trouble for them.
They have a lot of activities for the residents to take part in daily.
I would recommend the home to anyone who wants loved ones
We find the staff terrific, kind and caring, nothing is too much trouble for them.
They have a lot of activities for the residents to take part in daily.
I would recommend the home to anyone who wants loved ones
to be looked after as you would do for them.
I have peace of mind knowing he's being looked after at the highest level.
I have peace of mind knowing he's being looked after at the highest level.
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Review from Geoffrey L (Son of Resident) published on 25 January 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mam has been a resident in Howlish Hall for approximately 3 and a half years. In this time I have been very happy with the care given to her.
We are always kept informed by staff and management on her well-being, we couldn’t have picked a better home for her.
Marks out of 10 = 11+.
We are always kept informed by staff and management on her well-being, we couldn’t have picked a better home for her.
Marks out of 10 = 11+.
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Review from Kevin A (Son of Resident) published on 25 January 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother, who has very severe dementia, has been a resident of Howlish Hall care home for over 7 years now. The care she gets is fantastic and I cannot fault any of the staff that work there. They are always cheerful and friendly and always take time out to have a quick chat. They are always quick
to respond to a problem with my mother and always contact me quickly to resolve any matters that arise.
The bedrooms are clean and well cared for and in some cases, the bedrooms are furbished by the residents that are able, themselves, with personal effects. They are large, airy and have plenty of space to accommodate the resident as well as family members that come to visit.
There are plenty of activities daily, that keep the residents occupied.
They have always, in my mother's case, gone above and beyond to ensure my mother is always comfortable and cared for, whether it's in bed or in her own chair. I wouldn't want her in any other place.
Great home and great staff.
The bedrooms are clean and well cared for and in some cases, the bedrooms are furbished by the residents that are able, themselves, with personal effects. They are large, airy and have plenty of space to accommodate the resident as well as family members that come to visit.
There are plenty of activities daily, that keep the residents occupied.
They have always, in my mother's case, gone above and beyond to ensure my mother is always comfortable and cared for, whether it's in bed or in her own chair. I wouldn't want her in any other place.
Great home and great staff.
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Current Review Score: 2.0 (2.045)
Overview of Review Score
The Review Score of 2.0 (2.045) out of 10 for Howlish Hall Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 2.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.045 for Howlish Hall Residential Care Home is calculated as follows: ( (3 Goods x 4) + (3 Satisfactorys x 3) + (8 Poors x 2) + (8 Very Poors x 1) ) ÷ 22 Ratings = 2.045
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 0 Points relating to the number of positive Reviews for Howlish Hall Residential Care Home is based on 0 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
- 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
- 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 0 Positive Reviews ÷ 8 = 0
- When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
