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Care Help: free guidance and support for your family

Finding the right care home can feel overwhelming, especially when decisions need to be made quickly. Our Care Help Team helps you narrow down options and move forward with confidence.

  • Shortlists built from every registered care home in the UK
  • Call us at any stage, from first questions to urgent decisions
  • Free and impartial guidance from experts
Care Help Team

"Helping families find the right care home isn't just our job - it's our passion.

We're here to make a difficult decision feel more manageable, providing trusted guidance, support, and reassurance throughout your search."
Paulina, Care Help Team ManagerPaulinaCare Help Team Manager

How can we help you

1

We listen

We take the time to understand your loved one's needs, preferences and circumstances.

2

We find the right options

Our care experts carefully search for homes that feel right, not just those look right on paper.

3

We guide you forward

Receive a personalised shortlist of suitable care homes, with support every step of the way.

Why families trust carehome.co.uk

Our goal is simple: to help families find the right care home with confidence. Every older-person care home in the UK is listed on carehome.co.uk, with verified reviews, up-to-date information and clear details to help you compare your options.

Why our service is free

We don't take commission for placing people into care homes. Some homes pay for additional visibility and services on our website; but this never influences the guidance our Care Help Team provides or the support we give to families.

Questions we help families answer

The home I'm considering has a CQC "Requires Improvement" rating - should I still consider it?

"A 'Requires Improvement' CQC rating isn't necessarily a dealbreaker. We'd recommend speaking with the home manager about what the inspection found and what they've done to address it - their response will tell you a lot."

Janene, Care Help Team SeniorJaneneCare Help Team Senior

Does the size of the care home affect the quality of care?

"Not necessarily. Smaller care homes may feel more intimate and homely, allowing staff to become closely familiar with each resident's needs and routines. However, larger homes can offer equally personalised care, alongside a wider range of facilities, activities and specialist support."

Ellie, Care Help TeamEllieCare Help Team

What happens if my loved one's care needs increase? Should I choose a home that can support their future needs?

"It's worth considering a home that can accommodate changing needs, particularly if your loved one has a progressive condition. This could provide continuity and avoid the disruption of another move later.

However, future care needs shouldn't be the only consideration. The home must also be the right fit now, based on its approach to care, atmosphere, location, staff, facilities and your loved one's preferences."

Janay, Care Help TeamJanayCare Help Team

Does having a vacancy mean my loved one can move in immediately?

"A vacant room doesn't always mean an immediate move is possible. The care home will usually need to assess your loved one's care and support needs before confirming it can safely meet them and agreeing a move-in date."

Sophie, Care Help TeamSophieCare Help Team

Speak to our Care Help Team today. No obligation, no pressure, no cost

Opening hours Monday - Friday 8am - 7pm, Saturday & Sunday 10am - 4pm